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Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay; Zhang, Tingting Christina; Bilgihan, Anil - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
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Capsule hotels : offering experiential value or perceived as risky by tourists? : an optimum stimulation level model
Chen, Huei-Ju; Wong, Soke Wen; Bilgihan, Anil; Okumus, Fevzi - In: International journal of hospitality management 86 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241480
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Attention to Chinese menus with metaphorical or metonymic names : an eye movement lab experiment
Chen, Xianglan; Ren, Hulin; Liu, Yamin; Okumus, Bendegul; … - In: International journal of hospitality management 84 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012146182
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The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri; Bilgihan, Anil - In: Journal of retailing and consumer services 37 (2017), pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
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Self-determined travel facilitation with mental construal priming
Zhang, Ye; Cole, Shu; Hirt, Edward; Bilgihan, Anil - In: Tourism management : research, policies, practice 61 (2017), pp. 472-483
Persistent link: https://www.econbiz.de/10011709072
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Understanding the mobile payment technology acceptance based on valence theory : a case of restaurant transactions
Ozturk, Ahmet Bulent; Bilgihan, Anil; Salehi-Esfahani, Saba - In: International journal of contemporary hospitality management 29 (2017) 8, pp. 2027-2049
Persistent link: https://www.econbiz.de/10011783509
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Coping with RM challenges in hospitality education
Demirciftci, Tevfik; Cetin, Gurel; Bilgihan, Anil - In: Journal of revenue and pricing management 16 (2017) 5, pp. 499-512
Persistent link: https://www.econbiz.de/10011774542
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Identifying and overcoming barriers to deployment of information technology projects in hotels
Okumus, Fevzi; Bilgihan, Anil; Ozturk, Ahmet Bulent; … - In: Journal of organizational change management 30 (2017) 5, pp. 744-766
Persistent link: https://www.econbiz.de/10011776994
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Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri; Benhabib, Abderrezzak; Bilgihan, Anil - In: The journal of product & brand management 26 (2017) 6, pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
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"Hobson's choice" servicescape : consumer anxiety and enjoyment
Bujisic, Milos; Bogicevic, Vanja; Yang, Wan; Cobanoglu, … - In: The journal of consumer marketing 34 (2017) 7, pp. 577-590
Persistent link: https://www.econbiz.de/10011808311