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Cross-industrial study on satisfaction-commitment-PWOM linkage : the role of competition, consumption visibility, and service relationship

Sakiyama, Ryo; Dahana, Wirawan Dony; Baumann, Chris; … - In: Journal of business research : JBR 160 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014299258

Measuring grocery stores service quality in Indonesia : a retail service quality scale approach

Leonnard - In: Studies and scientific researches / Faculty of Economic … 26 (2017), pp. 32-44

Persistent link: https://www.econbiz.de/10011810785

Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil

Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14

supermarket retail e-commerce in the Brazilian market. The objective was to understand how the pandemic influenced satisfaction in …

Persistent link: https://www.econbiz.de/10014393346

Customer satisfaction in a store performance framework

Mägi, Anne - 1995

Persistent link: https://www.econbiz.de/10000921846

Customer Expectation, Satisfaction and Loyalty : A Study of Grocery Retail Sector in South Africa

Barnard, Brian; Dlamini, Mfundo - 2021

This study investigates the grocery retail sector in South Africa and what factors drive consumer behavior. The …

Persistent link: https://www.econbiz.de/10013237062

The influence of national culture and industry structure on grocery retail customer loyalty

Kanakaratne, Maheshan de Silva; Bray, Jeffery; Robson, Julie - In: Journal of retailing and consumer services 54 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012238327

Store attribute(s) preference of customers towards organised food and grocery retail outlets : a gap analysis

Anuradha, A.; Viswanathan, V. - In: International journal of business excellence 10 (2016) 1, pp. 120-138

Persistent link: https://www.econbiz.de/10011665108

Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context

Cuesta-Valiño, Pedro; Gutiérrez-Rodríguez, Pablo; … - In: Journal of business research : JBR 156 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10013534155

Customer-Centricity in Organized Retailing : A Guide to the Basis of Winning Strategies

Dash, Manoj Kumar; Sahu, Manash Kumar; Bhattacharyya, Jishnu - 2023

-centric approach across the retail value chain's upstream and downstream actions, and the requirement of clarity on the exact tools and … retail strategy concepts and their implementation. It aims to present the multifaceted and multifarious questions of retail … analytics, retail management, consumption behavior, virtual markets, and rural markets. …

Persistent link: https://www.econbiz.de/10014306614

Enriching the ECSI model using brand strength in the retail setting

Sarantidou, Paraskevi - In: European journal of management and business economics : … 26 (2017) 3, pp. 294-312

Persistent link: https://www.econbiz.de/10011823439