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Customers' perceptions as an antecedent of satisfaction with online retailing services
Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27
variable and the dependent variable. It employed a descriptive, correlational survey design whereby the response data collected …
Persistent link: https://www.econbiz.de/10012116963
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Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa; Kumar, K. Sai - In: International journal of business competition and … 8 (2023) 3, pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
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Motivating shoppers to come back : modeling consumer behaviour in retailer loyalty programs
Parahoo, Sanjai K. - In: Issues of business and law 4 (2012), pp. 106-118
Persistent link: https://www.econbiz.de/10011288931
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Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
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Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context
Rajic, Tamara; Dado, Jaroslav - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1096-1110
Persistent link: https://www.econbiz.de/10009793748
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Service quality in retail market : effect on attitude, satisfaction and loyalty to the store brands
Tebourbi, Sameh; Khemakhem, Romdhane - In: International journal of business performance and … 9 (2017) 3, pp. 181-201
Persistent link: https://www.econbiz.de/10011855717
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Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina; Singh, Rajesh K.; Seth, Nitin - In: International journal of productivity and quality … 21 (2017) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
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Interceding of repurchase intention between e-loyalty and word of mouth advocacy : a study of behavioural consequences and antecedents of e-loyalty
Gulati, Shabnam; Gursimranjit Singh; Kumar, Arvind - In: International journal of electronic business : IJEB 18 (2023) 3, pp. 299-319
Persistent link: https://www.econbiz.de/10014309296
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Antecedent and consequences of consumers' satisfaction in online grocery shopping
Kusuma, Adinda Citra; Najib, Mukhamad; Hermadi, Irman - In: International journal of electronic business : IJEB 17 (2022) 1, pp. 37-60
Persistent link: https://www.econbiz.de/10012798925
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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10012873358