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Linking relational benefits and customer loyalty : the mediating role of customer intimacy

Shukla, Mahendra Kumar; Pattnaik, Pinaki Nandan - In: Services marketing quarterly 41 (2020) 4, pp. 322-343

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The Role of Customer Experience in the Effect of Online Flow State on Customer Loyalty

Ertemel, Adnan Veysel; Civelek, Mustafa Emre; Pektaş, … - 2021

Purpose: The Internet revolution has radically changed the means of conducting business all over the world in the past few decades. The digital medium enables consumers worldwide to shop online through B2C e-commerce websites in a convenient manner. Online websites com pete to provide a...

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Service quality and customer delight : considering the mediating role of satisfaction and loyalty

Nazeri, Ali; Kazemi, Seyed Mohamad Mehdi; Shahriyari, Rozita - In: International journal of management development : IJMD 2 (2022) 2, pp. 151-165

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Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions

Chaker, Nawar N.; Beeler, Lisa L.; Delpechitre, Duleep - In: Industrial marketing management : the international … 96 (2021), pp. 238-253

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Uplift modeling and its implications for B2B customer churn prediction : a segmentation-based modeling approach

Caigny, Arno de; Coussement, Kristof; Verbeke, Wouter; … - In: Industrial marketing management : the international … 99 (2021), pp. 28-39

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Antecedents of customer loyalty in Islamic banking : evidence from Tanzania

Tegambwage, Amani Gration; Kasoga, Pendo Shukrani - In: Journal of Islamic accounting and business research 13 (2022) 4, pp. 701-713

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Cultivate customer loyalty in national culture : a meta-analysis of electronic banking customer loyalty

Zhang, Liming; Yi, Yuxin; Zhou, Guichuan - In: Cross cultural & strategic management 29 (2022) 3, pp. 698-728

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Loyalty management : from loyalty programs to omnichannel customer experiences

Ziliani, Cristina; Ieva, Marco - 2020

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The impact of brand communities on public and private brand loyalty : a field study in professional sports

Mills, Mark; Oghazi, Pejvak; Hultman, Magnus; … - In: Journal of business research : JBR 144 (2022), pp. 1077-1086

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Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality

Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462

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