The modal scientific approach in consumer research is to deduce hypotheses from existing theory about relationships between theoretic constructs, test those relationships experimentally, and then show “process” evidence via moderation and mediation. This approach has its advantages, but...

Over 25 years ago Hoch (1988) found that every day consumers performed poorly at predicting the attitudes, interests, and opinions (AIO) of average Americans. We examined whether every day consumers’ predictive accuracy has changed in any substantive way since then, given the massive increase...

Just as we have learned a great deal in consumer psychology by focusing on understanding how different sub-groups of humans think, this paper suggests that we can also learn from examining how different types of animals think. To that end, this manuscript offers a review of literature on topics...

Help-seeking and help-giving have been investigated extensively in other areas, such as psychology, education, and child development, but have received relatively little attention in consumer behavior settings, where retailers often provide consumers with help. We draw from the extant literature...

This paper examines whether a national anti-drug advertising campaign is associated with a change in adolescents' drug use behavior. Specifically, the primary objective of the paper is to investigate the relationship between adolescents' recall of exposure to anti-drug advertising and their...

What explains the emergence of nativist and populist movements across the globe? From the election of Donald Trump to the vote for Brexit, pundits wonder how and why these unforeseen outcomes came to pass. Why were people so surprised about these outcomes? Why do people sometimes vote against...

Purchase intentions are routinely used to forecast sales of existing products and services. While past studies have shown that intentions are predictive of sales, they have only examined the absolute accuracy of intentions, not their accuracy relative to other forecasting methods. For example,...

At each stage in customers’ journeys, they encounter different types of numeric information that they process using different judgment strategies.Relevant numbers might include budgets, price, product attributes, product counts, product ratings, numbers in brand names, health and...

Past research has established that, while self-reports of purchase intentions can predict behavior, various factors affect the strength of the intentions-behavior link. This article explores one such factor: the impact of merely measuring intent. Our specific question concerns the impact of...

In the last several years, the increased diffusion of computer and telecommunications technologies in businesses and homes has produced new ways for organizations to connect with their customers. These computer mediated environments (CMEs) such as the World Wide Web raise new research questions....