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Service failure, recovery and improvement : the case of a Chinese restaurant
Cao, Zheng; Robb, David; Lu, Qiang - In: International journal of services and operations management 4 (2008) 2, pp. 218-242
Persistent link: https://www.econbiz.de/10003663961
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Service failure, recovery and improvement : the case of a Chinese restaurant
Cao, Zheng; Robb, David; Lu, Qiang - In: International journal of services and operations management 4 (2008) 2, pp. 218-242
Persistent link: https://www.econbiz.de/10009868790
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Performance under pressure in the NBA
Cao, Zheng; Price, Joseph; Stone, Daniel F. - In: Journal of sports economics 12 (2011) 3, pp. 231-252
Persistent link: https://www.econbiz.de/10009156779
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How competitive is Hong Kong against its competitors? : an econometric study
Li, Gang; Song, Haiyan; Cao, Zheng; Wu, Chenguang - In: Tourism management : research, policies, practice 36 (2013), pp. 247-256
Persistent link: https://www.econbiz.de/10009736192
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Tourism and economic globalization : an emerging research agenda
Song, Haiyan; Li, Gang; Cao, Zheng - In: Journal of travel research : a quarterly publication of … 57 (2018) 8, pp. 999-1011
Persistent link: https://www.econbiz.de/10011938055
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The distributional effect of events on rural and urban households in China
Cao, Zheng; Li, ShiNa; Song, Haiyan; Shen, Shujie - In: Journal of travel research : a quarterly publication of … 56 (2017) 7, pp. 881-892
Persistent link: https://www.econbiz.de/10011731305
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Scenario forecasting for global tourism
Wu, Chenguang; Cao, Zheng; Wen, Long; Song, Haiyan - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 1, pp. 28-51
Persistent link: https://www.econbiz.de/10012426086
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Tax havens and tourism : the impact of the Panama papers and the crowding out of tourism by financial services
Cao, Zheng; Jones, Chris; Temouri, Yama - In: Journal of travel research : a quarterly publication of … 63 (2024) 4, pp. 841-857
Persistent link: https://www.econbiz.de/10014582402
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Antecedents and outcomes of emotional labour in hospitality and tourism : a meta-analysis
Xu, Shi; Cao, Zheng; Huo, Yuanyuan - In: Tourism management : research, policies, practice 79 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012237273
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Performance Under Pressure in the NBA
Cao, Zheng; Price, Joseph; Stone, Daniel F. - In: Journal of Sports Economics 12 (2011) 3, pp. 231-252
The authors analyze the effects of psychological pressure on performance using National Basketball Association (NBA) free throw data from the 2002-2003 through 2009-2010 seasons. The authors find evidence that players choke under pressure— they shoot on average 5-10 percentage points worse...
Persistent link: https://www.econbiz.de/10009294526