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Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context
Lin, Jiun-sheng Chris; Hsieh, Pei-ling - In: Journal of service management 23 (2012) 1, pp. 34-53
Persistent link: https://www.econbiz.de/10009534369
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The role of technology readiness in self-service technology acceptance
Lin, Jiun-sheng Chris; Chang, Hsing-chi - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 424-444
Persistent link: https://www.econbiz.de/10009266590
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Tourist behaviour towards self-service hotel technology adoption : trust and subjective norm as key antecedents
Kaushik, Arun Kumar; Agrawal, Amit Kumar; Rahman, Zillur - In: Tourism management perspectives : TMP 16 (2015), pp. 278-289
Persistent link: https://www.econbiz.de/10011415694
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Kundenseitige Akzeptanz internetbasierter Self-Service-Technologien in der Versicherungswirtschaft : eine kausalanalytische Studie zur Wirkung von Aspekten der Technologienutzung u...
Juric, Jana; Lindenmeier, Jörg; Fritsch, Tobias; … - In: Zeitschrift für die gesamte Versicherungswissenschaft … 104 (2015) 2, pp. 131-149
Persistent link: https://www.econbiz.de/10011289295
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Empirical analysis of a self-service check-in implementation in Singapore Changi Airport
Lee, Carman K. M.; Ng, Yuankei; Lv, Yaoqiong; Taezoon, Park - In: Inventi impact: service sector (2015) 1, pp. 59-70
Persistent link: https://www.econbiz.de/10011377358
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Innovation adoption across self-service banking technologies in India
Kaushik, Arun Kumar; Rahman, Zillur - In: The international journal of bank marketing : IJBM 33 (2015) 2, pp. 96-121
Persistent link: https://www.econbiz.de/10011326064
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Exploring the intention to continue using web-based self-service
Tseng, Shu-Mei - In: Journal of retailing and consumer services 24 (2015), pp. 85-93
Persistent link: https://www.econbiz.de/10010528602
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Online complaining : understanding the adoption process and the role of individual and situational characteristics
Andreassen, Tor W.; Streukens, Sandra - In: Managing service quality : MSQ ; an international journal 23 (2013) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10009770754
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Self-service technologies in retailing: experiences from Russia
Koval, Alexandra Gennad'evna; Pezoldt, Kerstin; … - In: Handel in Theorie und Praxis : Festschrift zum 60. …, (pp. 357-371). 2013
Persistent link: https://www.econbiz.de/10009774623
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Gender differences in consumer evaluations of service quality : self-service kiosks in retail
Lee, Hyun-joo; Fairhurst, Ann; Cho, Hyeon Jeong - In: The service industries journal 33 (2013) 2, pp. 248-265
Persistent link: https://www.econbiz.de/10009702904