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71
Service quality in retail banking : an Indian perspective
Arora, Usha
;
Vashishat, Bhavna
- In:
The IUP journal of marketing management : IJMM
10
(
2011
)
3
,
pp. 56-71
Persistent link: https://www.econbiz.de/10009349665
Saved in:
72
A comparative study of service convenience dimensions of private and public sector banks in Delhi region
Kumari, Shyama
;
Baswan, Taru
- In:
Manthan : journal of commerce and management
7
(
2020
)
2
,
pp. 95-107
Persistent link: https://www.econbiz.de/10012501896
Saved in:
73
Employees' perspectives on the effectiveness of computerisation of retail banking operations in
India
: analysis of public and private bank segments
Sharma, Sourabh
- In:
International journal of business competition and …
5
(
2016
)
1/2/3
,
pp. 4-20
Persistent link: https://www.econbiz.de/10011662935
Saved in:
74
Opportunities in customer relationship management in financial services industry
Desai, Sanskritirani
- In:
Indian banking moving : towards better tomorrow
,
(pp. 136-155)
.
2009
Persistent link: https://www.econbiz.de/10003814226
Saved in:
75
Retail financing by commercial banks in
India
Kar, Sushanta Kumar
;
Arunachalam, Raj
- In:
Indian journal of economics & business : IJEB
9
(
2010
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10008698597
Saved in:
76
Exploring the value dimensions and their impact on customer loyalty in Indian banking services
Sahoo, Debajani
;
Teland, Achyut
- In:
Theoretical economics letters
9
(
2019
)
6
,
pp. 1938-1954
Persistent link: https://www.econbiz.de/10012239814
Saved in:
77
Retail banking : impact of technology-based service quality dimensions on customer satisfaction
Gupta, Neha
- In:
Analele Universitătii Dunărea de Jos Galaţi
25
(
2019
)
2
,
pp. 20-26
Persistent link: https://www.econbiz.de/10012285662
Saved in:
78
Measuring service fairness and its impact on service quality and satisfaction : a study of Indian banking services
Bhatt, Kedar
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 35-44
Persistent link: https://www.econbiz.de/10012298253
Saved in:
79
Postservice recovery customer satisfaction in Indian retail banking : scale development and validation
Mandal, Pratap Chandra
;
Bhattacharya, Sujoy
- In:
Journal of Asia Pacific business
17
(
2016
)
4
,
pp. 272-292
Persistent link: https://www.econbiz.de/10011629705
Saved in:
80
An assessment of loyalty of bank customers
Aggarwal, Rashmi
- In:
GITAM journal of management : a quarterly publication …
14
(
2016
)
2
,
pp. 79-87
Persistent link: https://www.econbiz.de/10011656294
Saved in:
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