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Exploring traditional and new web-based methods to involve customers in new product development

Liu, Wei; Ye, Songhe; Moultrie, James - In: International journal of product development : IJPD 23 (2019) 1, pp. 42-64

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The value of trust for travel agencies in achieving customers' attitudinal loyalty

Devece, Carlos; Garcia-Agreda, Sergio; … - In: Journal of promotion management : JPM 21 (2015) 4, pp. 516-529

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Live streaming commerce from the sellers' perspective : implications for online relationship marketing

Apiradee Wongkitrungrueng; Nassim Dehouche; Nuttapol Assarut - In: Journal of marketing management : JMM ; journal of the … 36 (2020) 5/6, pp. 488-518

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Online relationship quality : testing an integrative and comprehensive model in the banking industry

Brun, Isabelle; Rajaobelina, Lova; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 219-246

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Internet-based relationship marketing : a Sub-Saharan African perspective

Mahmoud, Mahmoud Abdulai; Kastner, Adelaide Naa Amerley; … - In: Journal of relationship marketing : innovations & … 16 (2017) 3, pp. 179-196

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Internet-banking customer analysis based on perceptions of service quality in Taiwan

Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568

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Investigating websites' e-CRM features in building customer relationships : evidence from Greece

Papaioannou, Eugenia; Assimakopoulos, Costas; … - In: International journal of internet marketing and … 8 (2014) 4, pp. 320-338

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Stuck online : when online engagement gets in the way of offline sales

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Strategic behavior of e-commerce businesses in online industry of electronics from a customer perspective

Svobodová, Zuzana; Rajchlová, Jaroslava - In: Administrative Sciences : open access journal 10 (2020) 4/78, pp. 1-24

The issue of online shopping behavior is gaining importance with the continued development of e-commerce. E-commerce businesses that aim to be successful in the online market in the long run must consider the factors of online shopping behavior when creating and implementing their e-commerce...

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Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth

Al-Adwan, Ahmad Samed; Kokash, Husam; Al-Adwan, Ahmad Samed - In: International journal of electronic marketing and … 11 (2020) 3, pp. 278-306

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