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Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry

Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278

Persistent link: https://www.econbiz.de/10011403077

Examining key hotel attributes for guest sleep and overall satisfaction

Robbins, Rebecca; Grandner, Michael A.; Knowlden, Adam; … - In: Tourism and hospitality research : THR 21 (2021) 2, pp. 144-155

Persistent link: https://www.econbiz.de/10012520558

Guest satisfaction in independent and affiliated to chain hotels

Moreno-Perdigón, María C.; Guzmán-Pérez, Beatriz; … - In: International journal of hospitality management 94 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012494932

Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels

Hewagama, Gayani; Boxall, Peter F.; Cheung, Gordon; … - In: International journal of hospitality management 81 (2019), pp. 73-82

Persistent link: https://www.econbiz.de/10012128322

The impact of employee uniforms on job satisfaction in the hospitality industry

Karch, Guenther E.; Peters, Mike - In: Inventi impact: service sector (2018) 1, pp. 35-40

Persistent link: https://www.econbiz.de/10012145725

Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet

Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of hospitality management 63 (2017), pp. 93-100

Persistent link: https://www.econbiz.de/10011705784

Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels

Hewagama, Gayani; Boxall, Peter; Cheung, Gordon W.; … - 2022

This study tests the argument that human resource management in hotels enhances service-recovery performance and job satisfaction through empowering front-line employees to respond to service failures. After an initial phase of qualitative interviewing, dyadic data were gathered through a...

Persistent link: https://www.econbiz.de/10014030415

Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort

Negrușa, Adina Letiția; Chifu, Ioan Cristian; Bode, … - In: Remodelling Businesses for Sustainable Development : …, (pp. 85-101). 2023

Persistent link: https://www.econbiz.de/10013536144

Workplace mindfulness and customer satisfaction : an investigation in hospitality industry based on Booking.com overall ratings

Erdurmazlı, Eser; Erdem, Haluk; Türen, Ufuk; Gökmen, … - In: International journal of electronic marketing and … 13 (2022) 3, pp. 300-318

Persistent link: https://www.econbiz.de/10014309740

What may lead you to recommend and revisit a hotel after a service failure instead of complaining?

Aguilar-Rojas, Oscar; Fandos-Herrera, Carmina; Flavián … - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 214-235

Persistent link: https://www.econbiz.de/10011300096