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Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective

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Correlates of nonwork and work satisfaction among hotel employees : implications for managers

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Employees' use of mobile devices and their perceived outcomes in the workplace : a case of luxury hotel

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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees

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Predicting proactive service performance : the role of employee engagement and positive emotional labor among frontline hospitality employees

Muhammad Zia Aslam; Mohammad Nazri Mohd Nor; Safiah Omar; … - In: Cogent business & management 7 (2020) 1, pp. 1-19

While previous research has improved our knowledge of how leadership influences employee behavior, the role of potential processes and contingencies in this relationship remains relatively unexplored. In the current study, based on the Self-determination Theory (SDT), we intend to contribute to...

Persistent link: https://www.econbiz.de/10012627543

Alleviating job stress to improve service employee work affect : the influence of rewarding

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Relationship between the star and the hotel service guarantees of customer satisfaction

Aslinda Mohd Shahril; Yuhanis Abdul Aziz; Mohhidin Othman; … - In: International journal of economics and finance 7 (2015) 4, pp. 82-88

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