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Understanding Customer Percept...
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31
The customer experience in Thailand's multichannel retail environments
Kedwadee Sombultawee
;
Thanchanok Tansakul
- In:
Asia-Pacific journal of business administration
15
(
2023
)
1
,
pp. 117-138
Persistent link: https://www.econbiz.de/10013537563
Saved in:
32
Cross-channel integration and customer experience in omnichannel retail services
Chung, Kyunghwa
;
Oh, Kyung Wha
;
Kim, Minjeong
- In:
Service science
14
(
2022
)
4
,
pp. 307-317
Persistent link: https://www.econbiz.de/10014293775
Saved in:
33
Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic
Su, Miao
;
Zhao, Jinjing
;
Qi, Guanqiu
;
Kim, Junseung
; …
- In:
International journal of logistics : research and …
26
(
2023
)
4
,
pp. 442-459
Persistent link: https://www.econbiz.de/10014322001
Saved in:
34
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
35
Repurchase intention in a physical store : moderated mediating role of electronic word-of-mouth
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Fang, Yi-Wen
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 205-219
Persistent link: https://www.econbiz.de/10013552697
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36
How online shopping experiences shape consumer webrooming behavior
Schiessl, Djonata
;
Korelo, Jose
;
Dias, Helison Bertoli Alves
- In:
Marketing intelligence & planning
41
(
2023
)
1
,
pp. 16-30
Persistent link: https://www.econbiz.de/10013532103
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37
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh
;
Tran Manh Dung
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 171-189
Persistent link: https://www.econbiz.de/10014310008
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38
Beyond the storefront : empirical insights into consumers' responses to omnichannel apparel retailers
Chen, Yini
;
Chi, Ting
- In:
Marketing intelligence & planning
42
(
2024
)
2
,
pp. 284-303
Persistent link: https://www.econbiz.de/10015056858
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39
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
40
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Chiu, Pei-Chun
- In:
Service business
13
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
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