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Examining the effects of robotic service on brand experience : the moderating role of hotel segment

Chan, Ambrose Pak Ho; Tung, Vincent Wing Sun - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 458-468

Persistent link: https://www.econbiz.de/10012179419

Transforming the customer experience in post-trade services

Laurensy, Philippe - In: Journal of securities operations & custody 11 (2019) 3, pp. 213-221

Persistent link: https://www.econbiz.de/10012118849

Customer service evaluations of employees with disabilities : the roles of perceived competence and service failure

Madera, Juan M.; Taylor, D. Christopher; Barber, Nelson A. - In: The Cornell hospitality quarterly 61 (2020) 1, pp. 5-18

Persistent link: https://www.econbiz.de/10012158099

Managing customer switching behavior in the banking industry

Thaichon, Park; Quach, Sara; Bavalur, Amulya Sai; Nair, … - In: Services marketing quarterly 38 (2017) 3, pp. 142-154

Persistent link: https://www.econbiz.de/10011756714

Aesthetic labor and visible diversity : the role in retailing service encounters

Quach, Sara; Jebarajakirthy, Charles; Thaichon, Park - In: Journal of retailing and consumer services 38 (2017), pp. 34-43

Persistent link: https://www.econbiz.de/10011743114

Greatbanking : fraudulent charges to customer accounts

Uzzel, Jesse - In: Journal of global scholars of marketing science : … 26 (2016) 4, pp. 329-332

Persistent link: https://www.econbiz.de/10011635699

A study of online shopping experience and swaying brand preference between Noon and Amazon in UAE

Vakhariya, Shital - In: South Asian journal of management : SAJM 27 (2020) 2, pp. 84-112

Persistent link: https://www.econbiz.de/10012429532

Using unlabeled data mining to detect customer perceptions of undefined commodity problems

Wu, Yiqiong; Zhu, Qing; Liu, Shan; Zhang, Fan; Wang, Linbo - In: International journal of services technology and … 27 (2021) 3, pp. 209-228

Persistent link: https://www.econbiz.de/10012594219

How concrete language shapes customer satisfaction

Packard, Grant; Berger, Jonah - In: Journal of consumer research : JCR ; an … 47 (2021) 5, pp. 787-806

Persistent link: https://www.econbiz.de/10012434461

Supply-side factors and uptake of insurance products among Ghanaian households

Ofori, Justice; Boateng, Frank; Atiku, Sulaiman Olusegun - In: Cogent business & management 10 (2023) 2, pp. 1-20

This study examines the influence of supply-side factors on uptake of insurance, as well the moderating effect of sales agent effectiveness on the interactions. A survey research design was adopted following a quantitative approach. The target population of this study comprised Ghanaian...

Persistent link: https://www.econbiz.de/10014504703