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96
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92
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85
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85
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84
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82
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81
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81
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79
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78
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76
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76
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72
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70
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68
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67
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67
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67
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62
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57
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11
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11
Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice
Forman, Andrew M.
;
Thelen, Shawn
;
Shapiro, Terri
- In:
Journal of service management
26
(
2015
)
4
,
pp. 608-624
Persistent link: https://www.econbiz.de/10011416771
Saved in:
12
A view from the street : an exploratory study of consumer attitudes toward offshoring of professional services in the United States
Koku, Paul Sergius
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
Saved in:
13
Wettbewerbsfaktor Dienstleistung : Produktion von Dienstleistungen - Produktion als Dienstleistung
Corsten, Hans
(
ed.
);
Schneider, Herfried
(
contributor
)
-
1999
Persistent link: https://www.econbiz.de/10000682201
Saved in:
14
Influence factors for operational control and compensation in professional service firms
Goodale, John C.
;
Kuratko, Donald F.
;
Hornsby, Jeffrey S.
- In:
Journal of operations management
26
(
2008
)
5
,
pp. 669-688
Persistent link: https://www.econbiz.de/10003766814
Saved in:
15
Collaborative Browsing für internetbasierte Service- und Supportprozesse
Lassmann, Andreas
-
2009
Persistent link: https://www.econbiz.de/10003902088
Saved in:
16
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
Thomas, Oliver
(
ed.
)
-
2010
Persistent link: https://www.econbiz.de/10003929535
Saved in:
17
Influence of 3PL service offerings on client performance in India
Rajesh, R.
;
Pugazhendhi, S.
;
Ganesh, K.
;
Muralidharan, C.
; …
- In:
Transportation research / E : an international journal
47
(
2011
)
2
,
pp. 149-165
Persistent link: https://www.econbiz.de/10008858079
Saved in:
18
Creating value for the business service buyer through modularity
Ulkuniemi, Pauliina
;
Pekkarinen, Saara
- In:
International journal of services and operations management
8
(
2011
)
2
,
pp. 127-141
Persistent link: https://www.econbiz.de/10008907217
Saved in:
19
Interaktionsarbeit bei produktbegleitenden Dienstleistungen : am Beispiel des technischen Services im Maschinenbau
Koch, Verena
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003957397
Saved in:
20
Der neue Innendienst : mehr Vertriebsproduktivität durch die interne Service-Firma (ISF)
Schuler, Helga
;
Haller, Stephan
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003516933
Saved in:
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