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Guest editorial for the special issue "measuring corporate social responsibility (CSR) : the central role of stakeholders"
Calabrese, Armando; Costa, Roberta - In: Knowledge and process management : the journal of … 21 (2014) 3, pp. 149-150
Persistent link: https://www.econbiz.de/10010417654
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A pricing approach for service companies : service blueprint as a tool of demand-based pricing
Calabrese, Armando; De Francesco, Federico - In: Business process management journal 20 (2014) 6, pp. 906-921
Persistent link: https://www.econbiz.de/10010432330
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Real Options Method (ROM) : a cognitive model for supporting strategy creation processes in uncertain competitive environments
Calabrese, Armando (contributor); Mancuso, Paolo (contributor) - In: Brazilian electronic journal of economics : BEJE 5 (2002) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10002226140
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The impact of workforce management systems on productivity and quality : a case study in the information and communication technology service industry
Calabrese, Armando; Capece, Guendalina; Costa, Roberta; … - In: Knowledge and process management : the journal of … 20 (2013) 3, pp. 177-184
Persistent link: https://www.econbiz.de/10010127343
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Reframing the past : a new approach in service quality assessment
Calabrese, Armando; Scoglio, Francesco - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1329-1343
Persistent link: https://www.econbiz.de/10009687498
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Quality versus productivity in service production systems : an organisational analysis
Calabrese, Armando; Spadoni, Alessandro - In: International journal of production research 51 (2013) 22, pp. 6594-6606
Persistent link: https://www.econbiz.de/10010228926
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Cultural adaptation of web design services as critical success factor for business excellence : a cross-cultural study of Portuguese, Brazilian, Angolan and Macanese wen sites
Calabrese, Armando; Capece, Guendalina; Di Pillo, Francesca - In: Cross cultural management : an international journal 21 (2014) 2, pp. 172-190
Persistent link: https://www.econbiz.de/10010378643
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Turning corporate social responsibility-driven opportunities in competitve advantages : a two-dimensional model
Calabrese, Armando; Costa, Roberta; Menichini, Tamara; … - In: Knowledge and process management : the journal of … 20 (2013) 1, pp. 50-58
Persistent link: https://www.econbiz.de/10009722834
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The Impact of Workforce Management Systems on Productivity and Quality: A Case Study in the Information and Communication Technology Service Industry
Calabrese, Armando; Capece, Guendalina; Costa, Roberta; … - In: Knowledge and process management : the journal of … 20 (2013) 3, pp. 177-184
Persistent link: https://www.econbiz.de/10010166374
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Turning Corporate Social Responsibility‐driven Opportunities in Competitive Advantages: a Two‐dimensional Model
Calabrese, Armando; Costa, Roberta; Menichini, Tamara; … - In: Knowledge and process management : the journal of … 20 (2013) 1, pp. 50-58
Persistent link: https://www.econbiz.de/10010084201