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Service robots : drivers of perceived responsibility for service outcomes

Jörling, Moritz; Böhm, Robert; Paluch, Stefanie - In: Journal of service research 22 (2019) 4, pp. 404-420

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Replaced by a robot : service implications in the age of the machine

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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention

Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12

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Customer-robot interactions : understanding customer experience with service robots

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Customer acceptance of service robots under different service settings

Li, Yi; Wang, Chongli; Song, Bo - In: Journal of service theory and practice 33 (2023) 1, pp. 46-71

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Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style

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Role of trust in customer attitude and behaviour formation towards social service robots

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Understanding and improving consumer reactions to service bots

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Robotic technologies and well-being for older adults living at home

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Exploring key factors influencing customer behavioral intention in robot restaurants

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