Purpose: Organizations across the world consider social responsibility to be one of their most important strategic obligations. In the digital era like nowadays, firms have transformed social responsibility programs into digital platforms - digital social responsibility (DSR). The purpose of...

Purpose: This study aims to assess if online interaction through social media, particularly Facebook, Twitter and YouTube, represents an effective stakeholder engagement mechanism in order to define the contents of social, environmental or sustainability reporting (SESR)....

Little attention has been paid to the importance of social media in the corporate social responsibility (CSR) literature. This deficit is redressed in the present paper through utilizing the notion of ‘citizenship arenas' to identify three dynamics in social media-augmented corporate-society...

Despite increasing investments in corporate social responsibility (CSR) initiatives and practices, firms sometimes fail to meet public expectations and are involved in environmental, social, and governance (ESG) incidents. ESG incidents usually receive negative media coverage, and firms use...