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41
Consumer participation in the design and realization stages of production : how self-production shapes consumer evaluations and relationships to products
Atakan, S. Sinem
;
Bagozzi, Richard P.
;
Yoon, Carolyn
- In:
International journal of research in marketing : IJRM ; …
31
(
2014
)
4
,
pp. 395-408
Persistent link: https://www.econbiz.de/10011280168
Saved in:
42
The transformation of value and evolution of customer experience : an exploration of the typologies, facets and significance
Tandon, Anushree
;
Tripathi, Vibhuti
;
Gupta, Ashish
- In:
International journal of Indian culture and business …
8
(
2014
)
4
,
pp. 425-441
Persistent link: https://www.econbiz.de/10011282823
Saved in:
43
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
44
Fostering customer ideation in crowdsourcing community : the role of peer-to-peer and peer-to-firm interactions
Chan, Kimmy Wa
;
Li, Stella Yiyan
;
Zhu, John Jianjun
- In:
Journal of interactive marketing : a quarterly …
31
(
2015
),
pp. 42-62
Persistent link: https://www.econbiz.de/10011373130
Saved in:
45
Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
46
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
47
Mass customization for financial services : an empirical study of adoption and usage behavior
Koch, Stefan
;
Inanc, Duygu
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 235-243
Persistent link: https://www.econbiz.de/10011308996
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48
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
49
Impact of co-production on consumer perception of empowerment
Harrison, Tina
;
Waite, Kathryn
- In:
The service industries journal
35
(
2015
)
10
,
pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
Saved in:
50
Gift or threat? : an examination of voice of the customer ; the case of MyStarbucksIdea.com
Lee, Hanjun
;
Han, JinYoung
;
Suh, Yongmoo
- In:
Electronic commerce research and applications
13
(
2014
)
3
,
pp. 205-219
Persistent link: https://www.econbiz.de/10011348322
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