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Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
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Managing consumer loyalty through acquisition, retention and experience efforts : an empirical study on service consumers in India
Singh, Jagwinder; Saini, Shivani - In: Vision : the journal of business perspective 20 (2016) 2, pp. 121-134
Persistent link: https://www.econbiz.de/10011582220
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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
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Trust and product as moderators in online shopping behavior : evidence from India
Davis, Felicita; Gnanasekar, Manoj Britto Francis; … - In: South Asian journal of marketing 2 (2021) 1, pp. 28-50
not many studies are available in India to empirically examine the moderating relationships of trust and product in … 556 respondents from three major cities (Hyderabad, Chennai and Bangalore) in the southern part of India using structured …) trust and (6) product factors were positively related to online user behavior. Results also show that user behavior is …
Persistent link: https://www.econbiz.de/10013341302
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The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque; Banerjee, Shubhomoy; Singh, Baljeet - In: Services marketing quarterly 44 (2023) 2/3, pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
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Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva; Alagiriswamy, Ravikumar; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
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A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha; Kumar, Vinod; Kataria, Sonia - In: Journal of relationship marketing : innovations and … 22 (2023) 1, pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K. - In: Vision : the journal of business perspective 17 (2013) 4, pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
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Examining the impact of contextual factors in brand relationship initiation and maintenance : evidence from bottom of pyramid markets
Banerjee, Shubhomoy; Shaikh, Ateeque - In: Review of marketing science 18 (2020) 1, pp. 75-97
Persistent link: https://www.econbiz.de/10012298675
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Factors affecting trust towards online retailers in India : an empirical study
Punyatoya, Plavini - In: International journal of business innovation and research 17 (2018) 3, pp. 342-360
Persistent link: https://www.econbiz.de/10011966978