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M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha; Mohsen, Kholoud; Tsimonis, Georgios; … - In: Journal of retailing and consumer services 60 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
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Can the retailer's ICT enhance the impact of service recovery efforts on customer satisfaction?
Ruiz-Molina, Maria-Eugenia; Fayos-Gardo, Teresa; … - In: Journal of relationship marketing : innovations and … 19 (2020) 4, pp. 329-354
Persistent link: https://www.econbiz.de/10012312409
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Customer oriented service culture and its impact on customer loyalty in organised retail context
Shah, Tejas R.; Jain, Amrit - In: International journal of Indian culture and business … 11 (2015) 1, pp. 23-42
Persistent link: https://www.econbiz.de/10011588290
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Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
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Transformative retail services : elevating loyalty through customer well-being
Troebs, Cord-Christian; Wagner, Tillmann; Heidemann, F. - In: Journal of retailing and consumer services 45 (2018), pp. 198-206
Persistent link: https://www.econbiz.de/10011929978
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Retail service quality, satisfaction, and trust : the key to shopper loyalty in the context of the Indonesian traditional market
Najib, Moh Farid; Sosianika, Adila - In: International journal of electronic marketing and … 10 (2019) 4, pp. 425-440
Persistent link: https://www.econbiz.de/10012168820
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Analysing the fulfilment of service recovery paradox in retailing
Fayos-Gardó, Teresa; Moliner-Velázquez, Beatriz; … - In: The international review of retail, distribution and … 27 (2017) 4, pp. 369-389
Persistent link: https://www.econbiz.de/10011772407
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Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores
Deshwal, Pankaj - In: International journal of retail & distribution management 44 (2016) 9, pp. 940-955
Persistent link: https://www.econbiz.de/10011621222
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Constituents and consequences of smart customer experience in retailing
Roy, Sanjit; Balaji, M. S.; Sadeque, Saalem; Bang, Nguyen; … - In: Technological forecasting & social change : an … 124 (2017), pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
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Measuring customer experience in physical retail environments
Bustamante, Juan Carlos; Rubio Benito, Natalia - In: Journal of service management 28 (2017) 5, pp. 884-913
Persistent link: https://www.econbiz.de/10011801824