Diederich, Stephan; Brendel, Alfred Benedikt; Kolbe, Lutz M. - In: Business & Information Systems Engineering 62 (2020) 3, pp. 193-209
The increasing capabilities of conversational agents (CAs) offer manifold opportunities to assist users in a variety of tasks. In an organizational context, particularly their potential to simulate a human-like interaction via natural language currently attracts attention both at the customer...