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Working with service robots? : a systematic literature review of hospitality employees' perspectives
Xu, Jingjing; Hsiao, Aaron; Reid, Sacha; Ma, Emily Jintao - In: International journal of hospitality management 113 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014325611
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Conceptualization and operationalization of an altruistic and egoistic continuum of organizational citizenship behavior motivations
Ma, Emily Jintao; Qu, Hailin; Wei, Xiang; Hsiao, Aaron - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 740-771
Persistent link: https://www.econbiz.de/10011912335
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Organizational ethnic diversity's influence on hotel employees' satisfaction, commitment, and turnover intention : gender's moderating role
Hsiao, Aaron; Ma, Emily Jintao; Lloyd, Kathleen; Reid, Sacha - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 1, pp. 76-108
Persistent link: https://www.econbiz.de/10012157315
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Hotel service convergence innovation
Li, Meiyun; Hsiao, Aaron; Ma, Emily Jintao; Li, Shang-Jen - In: Journal of global scholars of marketing science : … 32 (2022) 3, pp. 398-414
Persistent link: https://www.econbiz.de/10013326472
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Examining the Airbnb accommodation experience in Hangzhou through the lens of the Experience Economy Model
Bao, Yafang; Ma, Emily Jintao; La, Liqing; Xu, Feifei; … - In: Journal of vacation marketing 28 (2022) 1, pp. 95-116
Persistent link: https://www.econbiz.de/10012872459
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Can proactivity translate to creativity? : examinations at individual and team levels
Du, Juan; Ma, Emily Jintao; Lin, Xinyue - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198482
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From angels to demons : uncovering the relationships between tipping, social dignity, OCB and incivility intentions
Wang, Danni; Baker, Melissa A.; Kim, Youngsun Sean; Ma, … - In: International journal of hospitality management 98 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013198506
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Transaction cost and resources based views on hotels' outsourcing mechanism : an empirical study in China
Zhang, Yan; Ma, Emily Jintao; Qu, Hailin - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 583-600
Persistent link: https://www.econbiz.de/10011919941
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When going above and beyond meets diversity : are service recoveries evaluated based on inference or recognition?
Ma, Emily Jintao; Baker, Melissa A.; Kim, Youngsun Sean; … - In: The Cornell hospitality quarterly 65 (2024) 2, pp. 184-199
Persistent link: https://www.econbiz.de/10014634701
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Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Ma, Emily Jintao; Yang, Huijun; Wang, Yao-Chin; Song, Hanqun - In: Tourism management : research, policies, practice 93 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366116