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An application of quality func...
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1
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
2
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
3
Patient satisfaction in hospital emergency services : a perspective from Portugal
Polónia, Daniel Ferreira
;
Dias, Ana Alexandra da Costa
; …
- In:
International journal of productivity and quality …
31
(
2020
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10012516301
Saved in:
4
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
5
Quantitative comparison of measurements of urgent care service quality
Qin, Hong
;
Prybutok, Victor
;
Prybutok, Gayle
- In:
Health marketing quarterly
33
(
2016
)
1
,
pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
Saved in:
6
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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7
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
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8
Systematic approach for improving medical service quality, International Journal of Economics
Yang, Chang-lin
;
Huang, Rong-hwa
- In:
International journal of economics, finance and …
1
(
2013
)
2
,
pp. 108-114
Persistent link: https://www.econbiz.de/10010251819
Saved in:
9
Lean Six Sigma application in healthcare of patients
Chaurasia, Basant
;
Garg, Dixit
;
Agarwal, Ashish
- In:
International journal of intelligent enterprise : IJIE
4
(
2017
)
3
,
pp. 275-282
Persistent link: https://www.econbiz.de/10011858586
Saved in:
10
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
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