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Intellectual capital and its impact on business performance : evidences from the Jordanian hotel industry

Zeglat, Dia; Zigan, Krystin - In: Tourism and hospitality research : the surrey quarterly … 13 (2013) 2, pp. 83-100

Persistent link: https://www.econbiz.de/10010365342

Service quality, brand loyalty, and profit growth in UK budget hotels

Ekinci, Yüksel; Zeglat, Dia; Whyatt, Georgina - In: Tourism analysis : an interdisciplinary tourism & … 16 (2011) 3, pp. 259-270

Persistent link: https://www.econbiz.de/10009388322

Service quality and business performance

Zeglat, Dia; Ekinci, Yuksel; Lockwood, Andrew - In: Handbook of hospitality marketing management, (pp. 209-236). 2008

Persistent link: https://www.econbiz.de/10003804330

Analysis of the factors that influence adoption of information from managerial responses to negative electronic word-of-mouth

Shrafat, Fayiz; Zeglat, Dia; Ensour, Waed; Sarhan, Nael Mosa - In: International journal of services and operations … 39 (2021) 4, pp. 495-527

Persistent link: https://www.econbiz.de/10012693063

Approaching information system evaluation methodology and techniques : a comprehensive review

Ababneh, Hayel; Shrafat, Fayiz; Zeglat, Dia - In: International journal of business information systems : … 24 (2017) 1, pp. 1-30

Persistent link: https://www.econbiz.de/10011718994

Towards a new model of work passion

Ensour, Waed; Zeglat, Dia; Al-Maaitah, Hadeel - In: International journal of services and operations … 35 (2020) 4, pp. 482-503

Persistent link: https://www.econbiz.de/10012178867

Impact of job satisfaction on training motivation

Ensour, Waed; Zeglat, Dia; Shrafat, Fayiz - In: Problems and perspectives in management : PPM ; … 16 (2018) 3, pp. 337-355

Persistent link: https://www.econbiz.de/10011992121

Enhancing consumers' self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction

Dandis, Ala' Omar; Wright, Len Tiu; Wallace-Williams, … - In: Cogent Business & Management 8 (2021) 1, pp. 1-25

The main objective of this paper is to investigate how service quality and customer satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper presents primary data collected by self-administered questionnaires involving a sample of 655 respondents from all local...

Persistent link: https://www.econbiz.de/10014001661

Enhancing consumers' self-reported loyalty intentions in Islamic Banks : the relationship between service quality and the mediating role of customer satisfaction

Dandis, Ala’ Omar; Wright, Len Tiu; Wallace-Williams, … - In: Cogent business & management 8 (2021) 1, pp. 1-25

Persistent link: https://www.econbiz.de/10012662129

Meaningful work and organizational outcomes

Zeglat, Dia; Janbeik, Suzi - In: Management Research Review 42 (2019) 7, pp. 859-878

Purpose: This study aims to explore how employees’ meaningful work is associated with organizational outcomes at public Jordanian universities with the existence of individual work performance as a mediating variable. Design/methodology/approach: The population of the study was 7,746...

Persistent link: https://www.econbiz.de/10012078567