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Consumer behaviour
82,956
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80,476
Relationship marketing
26,205
Beziehungsmarketing
25,531
Service quality
21,634
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20,883
Vertrauen
17,008
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16,391
Customer satisfaction
15,451
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15,269
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14,984
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13,867
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9,292
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8,737
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8,641
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8,371
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8,315
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8,140
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7,757
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7,220
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7,164
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6,367
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6,364
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6,347
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6,329
Experiment
6,115
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5,439
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5,423
Electronic Commerce
5,285
E-commerce
5,098
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4,850
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4,807
Trust
4,792
Brand
4,512
Markenartikel
4,490
Emotion
4,210
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4,071
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4,053
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3,804
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3,738
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Bruhn, Manfred
175
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170
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148
Huber, Frank
145
Bauer, Hans H.
136
Mattila, Anna S.
133
Herrmann, Andreas
124
Fehr, Ernst
119
Belk, Russell W.
117
Usman, Osly
117
Phau, Ian
110
Wiedmann, Klaus-Peter
107
Falk, Armin
106
Grunert, Klaus G.
103
Güth, Werner
102
Sheth, Jagdish N.
102
Sutter, Matthias
102
Grewal, Dhruv
97
Kumar, V.
97
Verhoef, Peter C.
91
Gierl, Heribert
88
Foxall, Gordon R.
86
Khare, Arpita
86
Spiller, Achim
86
Dwivedi, Yogesh Kumar
85
Lusk, Jayson L.
85
Walsh, Gianfranco
85
Svensson, Göran
84
Frey, Bruno S.
80
Loureiro, Sandra Maria Correia
80
Siciliani, Luigi
78
Guiso, Luigi
75
Laroche, Michel
75
Torgler, Benno
75
Sharma, Piyush
74
Bagozzi, Richard P.
73
Septianto, Felix
73
Thaichon, Park
73
Mittal, Vikas
71
Ockenfels, Axel
71
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National Bureau of Economic Research
840
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292
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178
OECD
124
C.E.P.R. Discussion Papers
88
IGI Global
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HAL
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Université Paris-Dauphine (Paris IX)
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European Association of Agricultural Economists - EAAE
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American Marketing Association
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Books on Demand GmbH <Norderstedt>
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Edward Elgar Publishing
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EconWPA
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International Monetary Fund
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Friedrich-Schiller-Universität Jena
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
23
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
23
Universität Mannheim
23
RWTH Aachen
22
Haufe-Lexware GmbH & Co. KG
20
Tilburg University, Center for Economic Research
20
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19
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Nordic Council of Ministers
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Shaker Verlag
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17
Hochschulrektorenkonferenz
17
Max-Planck-Institut für Ökonomik <Jena> / Abteilung Strategische Interaktion
17
Springer-Verlag GmbH
17
World Bank Group
17
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Journal of business research : JBR
2,699
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2,161
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1,147
NBER working paper series
838
SpringerLink / Bücher
788
International journal of consumer studies
786
Working paper / National Bureau of Economic Research, Inc.
757
Psychology & marketing
741
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661
Industrial marketing management : the international journal for industrial and high-tech firms
652
Journal of consumer research : JCR ; an interdisciplinary bimonthly
606
European Journal of Marketing
602
The service industries journal
575
Tourism management : research, policies, practice
559
Management science : journal of the Institute for Operations Research and the Management Sciences
510
Journal of business ethics : JOBE
493
Journal of travel and tourism marketing
484
Discussion paper series / IZA
479
Journal of Services Marketing
475
Asia Pacific journal of marketing and logistics
474
Journal of Consumer Marketing
456
The journal of services marketing
454
Cogent business & management
434
CESifo working papers
432
International journal of contemporary hospitality management
432
Journal of economic behavior & organization : JEBO
427
Journal of the Academy of Marketing Science
427
European journal of marketing : EJM
424
The journal of product & brand management
415
Journal of marketing research : JMR
408
Journal of marketing management : MM
406
Journal of marketing
398
Journal of retailing
396
The journal of brand management : an international journal
389
Journal of economic psychology : research in economic psychology and behavioral economics
374
Technological forecasting & social change : an international journal
372
Journal of hospitality marketing & management
369
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
357
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
354
Marketing intelligence & planning
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ECONIS (ZBW)
142,696
Other ZBW resources
6,882
RePEc
4,277
USB Cologne (EcoSocSci)
2,451
EconStor
2,225
BASE
412
USB Cologne (business full texts)
129
OLC EcoSci
84
ArchiDok
5
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Showing
1
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10
of
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Sort
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date (newest first)
date (oldest first)
1
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
2
Loyalty and word-of-mouth as outcomes of South African Airbnb customers' relationship quality
Collins, Shannon
;
Mostert, Pierre
- In:
Journal for global business advancement : JGBA
14
(
2021
)
1
,
pp. 24-45
Persistent link: https://www.econbiz.de/10012542345
Saved in:
3
Consequences of consumer engagement in service marketing : an empirical exploration
Rather, Raouf Ahmad
- In:
Journal of global marketing
32
(
2019
)
2
,
pp. 116-135
Persistent link: https://www.econbiz.de/10012201015
Saved in:
4
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Saved in:
5
Mediation role of satisfaction and
trust
on attitudinal
commitment
and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
Saved in:
6
The effects of e-banking quality on customers'
trust
-satisfaction and
commitment
: a field study on users of Jordanian banks
Alawneh, Ali Ahmad
- In:
International journal of intelligent enterprise : IJIE
4
(
2017
)
1/2
,
pp. 36-45
Persistent link: https://www.econbiz.de/10011858846
Saved in:
7
Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
Saved in:
8
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
9
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
10
An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha
;
Rai, Alok Kumar
- In:
Decision
41
(
2014
)
1
,
pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
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