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The role of public space in constructing experience capital : a longitudinal analysis in the hotel context
Wu, Luorong; Liu, Peng; Le Dung - In: Tourism management : research, policies, practice 97 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014304437
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SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur; Carlson, Jamie; Chowdhury, Noman H. - In: The journal of services marketing 36 (2022) 4, pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
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Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha; Dodds, Sarah; Bulmer, Sandy - In: The journal of services marketing 36 (2022) 4, pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
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Online student engagement and place attachment to campus in the new service marketplace : an exploratory study
Huang, Yuying; Finsterwalder, Jörg; Chen, Ning; … - In: The journal of services marketing 36 (2022) 4, pp. 597-611
Persistent link: https://www.econbiz.de/10013407570
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Improving service brand personality with augmented reality marketing
Plotkina, Daria; Dinsmore, John; Racat, Margot - In: The journal of services marketing 36 (2022) 6, pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
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Connecting nature with luxury service
Shin, Minjung; Lee, Rachel Hyunkyung; Min, Jihye; … - In: Psychology & marketing 40 (2023) 2, pp. 300-316
Persistent link: https://www.econbiz.de/10014290574
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It's ultimately social : exploring the Costa Rican bar servicescape
Conejo, Francisco J.; Gamboa, Enrique A.; Insch, Andrea - In: Advances in hospitality and leisure 17 (2022), pp. 3-20
Persistent link: https://www.econbiz.de/10014308860
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All that glitters is not green : impact of biophilic designs on customer experiential values
Lee, Seung Hyun (Jenna); Tao, Chen-Wei (Willie); … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 4, pp. NP18-NP32
Persistent link: https://www.econbiz.de/10014266119
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Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula; Greer, Dominique A.; Letheren, Kate; … - In: The journal of services marketing 37 (2023) 3, pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
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Servicescapes and social servicescapes : impact on perceived usefulness, choice satisfaction and behavior at fast-food restaurants
Asghar, Awes; Asif, Ruba; Akhtar, Nadeem - In: Journal of hospitality and tourism insights 7 (2024) 4, pp. 2121-2143
Persistent link: https://www.econbiz.de/10015053206