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Managing digital transformation : the view from the top

Fernandez-Vidal, Jorge; Antonio Perotti, Francesco; … - In: Journal of business research : JBR 152 (2022), pp. 29-41

Persistent link: https://www.econbiz.de/10013493954

Factors affecting digital transformation of insurance in the Republic of Serbia

Stanković, Jovica; Stanković, Jelena; Tomić, Zoran - In: Ekonomske teme 60 (2022) 1, pp. 133-149

Implementation of IT innovations in insurance industry enhances actual business models and creates new ones. E-insurance refers to creating and providing insurance and connected financial services through digital solutions. In this paper the impact of IT usage and digitalization on insurance...

Persistent link: https://www.econbiz.de/10013353059

Mediating effects of customer satisfaction in the relationship between service quality and customer loyalty in e-banking services

Prasadh, R. Ragu; Arun, Chockalingam Joe - In: Indian journal of economics & business : IJEB 18 (2019) 2, pp. 487-504

Persistent link: https://www.econbiz.de/10012668869

Measuring e-service quality : a review of literature

Shankar, Amit; Datta, Biplab - In: International journal of services technology and … 26 (2020) 1, pp. 77-100

Persistent link: https://www.econbiz.de/10012503465

Online relationship quality : testing an integrative and comprehensive model in the banking industry

Brun, Isabelle; Rajaobelina, Lova; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 219-246

Persistent link: https://www.econbiz.de/10011633635

A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage

Paltayian, George; Georgiou, Andreas C.; Gotzamani, Katerina - In: International journal of quality & reliability management 41 (2024) 1, pp. 150-172

Persistent link: https://www.econbiz.de/10014470825

Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust

Venkatesh, Viswanath; Thong, James Y. L.; Chan, Frank K. Y. - In: Information systems research : ISR 27 (2016) 1, pp. 87-111

Persistent link: https://www.econbiz.de/10011460105

Drivers and barriers to e-government adoption in Indian cities

Samuel, Mercy; Doctor, Gayatri; Christian, Perez; … - In: Journal of urban management 9 (2020) 4, pp. 408-417

This paper aims to understand the awareness and adoption levels of e-government services and identify the drivers and barriers to adoption of e-government services in a developing country. A technology adoption model is synthesized based on study of existent literature, and further empirically...

Persistent link: https://www.econbiz.de/10012418737

Important dimensions of digital divide : a case study of NADRA portal Pakistan

Hassan, Shah; Madad, Ali; Asma; Das, Narain; Akhtar, Sadia - In: Business and Economic Research : BER 9 (2019) 1, pp. 148-163

Persistent link: https://www.econbiz.de/10012030327

Factors impacting the low usage of e-services in Latvia

Balina, Signe; Šķilters, Jurǵis; Baumgarte, Dace; … - In: European research studies 20 (2017) 3A, pp. 815-824

Persistent link: https://www.econbiz.de/10012219110