Neue Medien/Environments -- Consumer Experience in sozialen Medien -- Digital first -- Metaverse (AR/VR) -- CX Plattformen -- Gaming -- Neue Forschungsfelder und -ansätze -- Sustainability -- Shared consumption -- Low-income consumers -- Neuromarketing -- Qualitative Ansätze -- Big Data, Emoji...

Einleitung: Zeit für New Work im Service -- Emotional Power im Kundendialog -- Der Sprung über die 8 -- Emotional Power entlang der Gesprächsphasen -- Management Know-how -- Führung mit Emotional Power -- Kultur und Change mit Emotional Power.

Purpose The purpose of this paper is to explore the experience design phenomenon in the cultural sector. Specifically, it purports to articulate a set of design characteristics that support the alignment between an organisation’s design intention (i.e. intended experience) and the actual...

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...