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"How mAy I help you today?" : the use of AI chatbots in small family businesses and the moderating role of customer affective commitment
Rizomyliotis, Ioannis; Kastanakis, Minas N.; Giovanis, … - In: Journal of business research : JBR 153 (2022), pp. 329-340
Persistent link: https://www.econbiz.de/10013534049
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Online customer reviews : insights from the coffee shops industry and the moderating effect of business types
Tao, Shuting; Kim, Hak-Seon - In: Tourism review 77 (2022) 5, pp. 1349-1364
Persistent link: https://www.econbiz.de/10013369037
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Navigating grant program representative bias : insights from Paycheck Protection Program for Hospitality SMEs and entrepreneurs
Lin, Michael S.; Sharma, Amit; Xu, Yangyan - In: International journal of hospitality management 120 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10015071142
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How AI chatbots have reshaped the frontline interface in China : examining the role of sales-service ambidexterity and the personalization-privacy paradox
Fan, Hua; Han, Bing; Gao, Wei; Li, Wenqian - In: International journal of emerging markets 17 (2022) 4, pp. 967-986
Persistent link: https://www.econbiz.de/10013363121
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When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? : considering product attribute type
Ruan, Yanya; Mezei, József - In: Journal of retailing and consumer services 68 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013366365
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Designing trust : the formation of employees' trust in conversational AI in the digital workplace
Gkinko, Lorentsa; Elbanna, Amany - In: Journal of business research : JBR 158 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014281139
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The impact of AI chatbots on customer experience in online retailing in an emerging economy
Trinh Thi Thu Huong; Nguyen Thuy Hanh; Hoang Thi Doan Trang - In: International journal of process management and … 15 (2023) 2, pp. 182-197
Persistent link: https://www.econbiz.de/10014432880
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The impact of AI chatbots on customer trust: an empirical investigation in the hotel industry
Nguyen, Van Thanh; Phong, Le Thai; Chi, Nguyen Thi Khanh - In: Consumer Behavior in Tourism and Hospitality 18 (2023) 3, pp. 293-305
Purpose This study aims to investigate the impact of AI chatbots on customer trust in AI chatbots for hotel services. Design/methodology/approach The probability sampling method was employed to develop a research sample. The research uses correlation analysis and structural equation modeling to...
Persistent link: https://www.econbiz.de/10014691322
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Subscription intentions for ChatGPT plus : a look at user satisfaction and self-efficacy
Jo, Hyeon - In: Marketing intelligence & planning 42 (2024) 6, pp. 1052-1073
Persistent link: https://www.econbiz.de/10015056947
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Ai-driven chatbots in CRM : economic and managerial implications across industries
Khneyzer, Chadi; Boustany, Zaher; Dagher, Jean - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-16
In the era of digitization and technical breakthroughs, artificial intelligence (AI) has progressively found its way into the field of customer relationship management (CRM), bringing benefits as well as difficulties to businesses. AI, particularly in the context of CRM, employs machine learning...
Persistent link: https://www.econbiz.de/10015071505