Fifteen years after its commercial launching, the Internet has become the second most imp- tant distribution channel (after high street retailing) and a major source of customer infor- tion and empowerment (Urban 2003, 2005; Constantinides/Fountain 2008). A number of - cent developments in this...

The aim of EUROPEAN RETAIL RESEARCH is to publish interesting manuscripts of high quality and innovativeness with a focus on retail researchers, retail lecturers, retail students and retail executives. As it has always been, retail executives are part of the target group and the knowledge...

Interactive Web 2.0 Applications in the Multi-Channel Marketing for Retailers -- How to Maintain a Process Perspective on Retail Internationalization: The IKEA Case -- Trade Credit Periods in Retail Commerce for Products of Mass Consumption: An Application to Spanish Legislation -- Customer...

The aim of EUROPEAN RETAIL RESEARCH is to publish interesting manuscripts of high quality and innovativeness with a focus on retail researchers, retail lecturers, retail students and retail executives. As it has always been, retail executives are part of the target group and the knowledge...

Kunden haben immer mehr die Qual der Wahl: Die Größe der Sortimente nimmt zu, Handelsleistungen werden komplexer - und austauschbar. Dadurch fühlen sich Käufer verwirrt und überfordert; "Consumer Confusion" macht sich breit. Um der Vielfalt Herr zu werden, verschieben sie den Kauf oder...

The ongoing global pandemic has led to a seismic shift of shopping behavior towards online channels. In this light, understanding consumer choice between online shop alternatives – online patronage - grew even more important. Problematically, due to inconsistent naming and conceptualization of...

Dieser Artikel beschreibt die Wahrnehmung von unterschiedlichen Metaverse-Anwendungen aus der Sicht von 451 Nutzerinnen und Nutzern. Aus diesen Erkenntnissen leiten wir mögliche Unternehmensziele für den Handel ab und ordnen das Metaverse als neues Distributionsmodell für den Handel ein....