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Service Principal Selection an...
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Service quality
21,625
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20,874
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19,051
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19,036
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12,413
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11,406
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10,286
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10,194
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7,449
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7,443
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7,367
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7,350
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6,637
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6,448
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4,509
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4,491
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4,081
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3,947
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3,392
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3,021
Qualitätsmanagement
2,799
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2,753
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2,579
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2,573
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2,536
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2,199
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2,135
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1,997
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1,965
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1,930
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1,926
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1,914
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1,866
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1,850
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1,771
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1,759
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1,641
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1,641
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1,623
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1,615
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15,427
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492
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12
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4,339
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Siciliani, Luigi
79
Bruhn, Manfred
70
Straume, Odd Rune
60
Mattila, Anna S.
56
Propper, Carol
55
Simon, Hermann
55
Bergemann, Dirk
54
Hinterhuber, Andreas
53
Levy, Daniel C.
53
Cheng, T. C. E.
50
Funke, Michael
49
Kaiser, Ulrich
46
Diller, Hermann
45
Hanushek, Eric Alan
45
Law, Rob
45
Feenstra, Robert C.
43
Gallouj, Fai͏̈z
43
Han, Heesup
43
Rivkin, Steven G.
43
Edvardsson, Bo
42
Wirtz, Jochen
42
Chen, Edward K. Y.
41
Liozu, Stephan
41
Mattoo, Aaditya
41
Prybutok, Victor R.
41
Chan, Kara
40
Corsten, Hans
40
Kwapil, Claudia
40
Usman, Osly
40
Spann, Martin
39
Brekke, Kurt R.
38
Chen, Jing
37
Gorodnichenko, Yuriy
37
Gravelle, Hugh
37
Martins, Fernando
37
Snir, Avichai
37
Álvarez, Luis J.
37
Janssen, Maarten C. W.
36
McColl-Kennedy, Janet R.
36
Fabiani, Silvia
35
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National Bureau of Economic Research
514
OECD
133
Springer Fachmedien Wiesbaden
62
International Monetary Fund
57
Hongkong / Census and Statistics Department
44
IGI Global
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
33
Europäische Kommission
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World Bank
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International Monetary Fund (IMF)
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UNCTAD
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Organisation for Economic Co-operation and Development
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Internationaler Währungsfonds
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Edward Elgar Publishing
24
Nomos Verlagsgesellschaft
22
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Asian Development Bank
17
Hochschulrektorenkonferenz
17
Hongkong
17
Verlag Dr. Kovač
16
European University Institute / Department of Economics
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Hong Kong Institute for Monetary Research (HKIMR), Government of Hong Kong
14
Deutsches Institut für Wirtschaftsforschung
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World Bank Group
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Zentrum für Europäische Wirtschaftsforschung
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Bundesstelle für Außenhandelsinformation <Köln>
10
Hong Kong / Census and Statistics Dept
10
World Trade Organization
10
Österreichisches Institut für Wirtschaftsforschung
10
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9
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The service industries journal
548
International journal of hospitality management
521
NBER working paper series
511
Journal of retailing and consumer services
454
Journal of business research : JBR
450
Working paper / National Bureau of Economic Research, Inc.
431
European journal of operational research : EJOR
424
NBER Working Paper
418
Journal of revenue and pricing management
353
International journal of production economics
344
Management science : journal of the Institute for Operations Research and the Management Sciences
323
The journal of services marketing
259
International journal of production research
257
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
238
International journal of industrial organization
226
Discussion paper / Centre for Economic Policy Research
216
Economics letters
210
International journal of contemporary hospitality management
200
CESifo working papers
198
Tourism management : research, policies, practice
196
SpringerLink / Bücher
193
Journal of air transport management
189
Auditing : a journal of practice & theory
177
Discussion paper series / IZA
169
Journal of travel and tourism marketing
166
Journal of hospitality marketing & management
161
Service business
159
Services marketing quarterly
158
Transportation research / E : an international journal
152
Manufacturing & service operations management : M & SOM
150
Discussion paper
149
Applied economics
148
Journal of Services Marketing
144
Working paper
144
The TQM journal : the international review of organizational improvement
142
Journal of service research : JSR
141
Discussion papers / CEPR
140
International journal of services and operations management
137
International journal of productivity and quality management : IJPQM
135
Journal of service management
135
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ECONIS (ZBW)
59,636
Other ZBW resources
1,434
RePEc
977
USB Cologne (EcoSocSci)
927
EconStor
691
BASE
92
OLC EcoSci
33
ArchiDok
19
USB Cologne (business full texts)
1
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Showing
1
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10
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63,810
Sort
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date (newest first)
date (oldest first)
1
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
From stopping to shopping : an observational study comparing a humanoid service
robot
with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
4
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
5
Service robots rising : how humanoid robots influence service experiences and elicit compensatory consumer responses
Mende, Martin
;
Scott, Maura L.
;
Doorn, Jenny van
; …
- In:
Journal of marketing research
56
(
2019
)
4
,
pp. 535-556
Persistent link: https://www.econbiz.de/10012177580
Saved in:
6
Investigating an innovative service with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
7
Engaged to a
robot
? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
8
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
9
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
10
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
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