Similar Search Results

How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the last years. This paper presents a model that...

Persistent link: https://www.econbiz.de/10012175766

Achieving excellence in services marketing : roles in customer delight

Mandal, Pratap Chandra - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 359-374

Persistent link: https://www.econbiz.de/10012199135

The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective

Suaini Sura; Ahn, Jongchang - In: Total quality management & business excellence 30 (2019) 13, pp. 1480-1494

Persistent link: https://www.econbiz.de/10012199899

Enhancing customer satisfaction through total quality management practices : an empirical examination

Anil, Anu P.; Satish, K. P. - In: Total quality management & business excellence 30 (2019) 14, pp. 1528-1548

Persistent link: https://www.econbiz.de/10012199902

Cultural influences on B2B service quality-satisfaction-loyalty

Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249

Persistent link: https://www.econbiz.de/10012203278

The HWWP, a refined IVA-Kano model for designing new delightful products or services

Potra, Sabina Alina; Izvercian, Monica; Pugna, Adrian Pavel - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 104-117

Persistent link: https://www.econbiz.de/10011730228

Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector

Pattanayak, Durgesh; Koilakuntla, Maddulety; Punyatoya, … - In: International journal of quality & reliability management 34 (2017) 3, pp. 362-377

Persistent link: https://www.econbiz.de/10011694508

Ranking of critical success factors for online retailing by TOPSIS approach

Singh, Shaina; Singh, Rajesh K.; Seth, Nitin - In: International journal of productivity and quality … 21 (2017) 3, pp. 359-374

Persistent link: https://www.econbiz.de/10011751226

Quality dimensions in online communities influence purchase intentions

Wang, Chung-Yu; Lee, Hsiao-Ching; Wu, Li-Wei; Liu, … - In: Management decision : MD 55 (2017) 9, pp. 1984-1998

Persistent link: https://www.econbiz.de/10011779017

Service quality of sports centers and customer loyalty

Lee, Sheng Yen - In: Asia Pacific journal of marketing and logistics 29 (2017) 4, pp. 870-879

Persistent link: https://www.econbiz.de/10011792218