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Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath; Joshi, Arun; Nim, Shubhi; … - In: The service industries journal 43 (2023) 9/10, pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
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Chatbots in the workplace : a technology acceptance study applying uses and gratifications in coworking spaces
Kopplin, Cristopher Siegfried - In: Journal of organizational computing and electronic commerce 32 (2022) 3/4, pp. 232-257
Persistent link: https://www.econbiz.de/10014322424
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How shopping habits change with artificial intelligence : smart speakers' usage intention
Aiolfi, Simone - In: International journal of retail and distribution management 51 (2023) 9/10, pp. 1288-1312
Persistent link: https://www.econbiz.de/10014484083
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Artificial intelligence in marketing research and future research directions : science mapping and research clustering using bibliometric analysis
Thakur, Jyoti; Kushwaha, Bijay Prasad - In: Global business and organizational excellence : GBOE 43 (2024) 3, pp. 139-155
Persistent link: https://www.econbiz.de/10014467985
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The rise of chatbots : the effect of using chatbot agents on consumers' responses to request rejection
Yu, Shubin; Xiong, Ji; Shen, Hao - In: Journal of consumer psychology : JCP ; the official … 34 (2024) 1, pp. 35-48
Persistent link: https://www.econbiz.de/10014470741
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Transforming Conversational AI : Exploring the Power of Large Language Models in Interactive Conversational Agents
McTear, Michael; Ashurkina, Marina - 2024
Chapter 1: A new era in Conversational AI -- Chapter 2: Designing conversational systems -- Chapter 3: The Rise of Neural Conversational Systems -- Chapter 4: Large Language Models -- Chapter 5: Introduction to Prompt Engineering -- Chapter 6: Advanced Prompt Engineering -- Chapter 7:...
Persistent link: https://www.econbiz.de/10014478778
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Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang; Liang, Changyong; Zhou, Peiyu; Jiang, Li - In: Journal of retailing and consumer services 76 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
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Virtual simulation : new method for assessing teamwork skills
Kotlyar, Igor; Krasman, Joe - In: International journal of selection and assessment : IJSA 30 (2022) 3, pp. 344-360
Persistent link: https://www.econbiz.de/10013418975
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AI-driven assistants for education and research? : a case study on ChatGPT for air transport management
Wandelt, Sebastian; Sun, Xiaoqian; Zhang, Anming - In: Journal of air transport management 113 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014437728