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AI robots over sommeliers? : exploring the service provider effect on diners' wine ordering decisions at restaurants
Lu, Lu; Hua, Meichen; Sun, Xiaoyang; Zou, Rong; Lin, Bingna - In: International journal of hospitality management 122 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015072437
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Electronic service quality and value : do consumer knowledge-related resources matter?
Barrutia, José M.; Gilsanz, Ainhize - In: Journal of service research : JSR 16 (2013) 2, pp. 231-246
Persistent link: https://www.econbiz.de/10009774866
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Robotic dining delight : unravelling the key factors driving customer satisfaction in service robot restaurants using PLS-SEM and ML
Sharma, Vinod; Kapse, Manohar; Poulose, Jeanne; … - In: Cogent business & management 10 (2023) 3, pp. 1-21
In the past few years there has been a remarkable surge in demand for robot service restaurants. However, as both the … influence. Additionally, the study uncovers that customer satisfaction and trust positively mediate the relationship and …, Random Forest, K-Nearest Neighbors, Elastic Net) predict the intention to repeat the experience of the service robot with an …
Persistent link: https://www.econbiz.de/10014505813
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Product quality vs service quality in the mobile industry : is there a dominant driver of customer intention to switch providers?
Peng, Xianghui; Scott, Rebecca; Prybutok, Victor; … - In: Operations management research : OMR ; advancing … 7 (2014) 3/4, pp. 63-76
Persistent link: https://www.econbiz.de/10010439715
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Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy; Le Nguyen Hau; Evangelista, Felicitas - In: The service industries journal 36 (2016) 3/4, pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
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Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen; Basu, Amiya K. - In: Services marketing quarterly 35 (2014) 4, pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
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First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad; Hollebeek, Linda D.; Mostafa … - In: Journal of travel research : a quarterly publication of … 61 (2022) 3, pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
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Evaluating festival attributes adopting S-D logic : the mediating role of visitor experience and visitor satisfaction
Troisi, Orlando; Santovito, Savino; Carrubbo, Luca; … - In: Marketing theory 19 (2019) 1, pp. 85-102
Persistent link: https://www.econbiz.de/10012001475
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Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.; Borghi, Matteo - In: International journal of production research 62 (2024) 15, pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
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Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014476488