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Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel

Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24

Persistent link: https://www.econbiz.de/10003946147

Predicting customers' behavioral intentions toward ATM services

Sahi, Gurjeet Kaur; Gupta, Sangeeta - In: Journal of Indian business research 5 (2013) 4, pp. 251-270

Persistent link: https://www.econbiz.de/10010364805

Consumer adoption of self-service technologies in the context of the Jordanian banking industry : examining the moderating role of channel types

Baabdullah, Abdullah Mohammed; Rana, Nripendra P.; … - In: Information systems management 36 (2019) 4, pp. 286-305

Persistent link: https://www.econbiz.de/10012199491

Customer perception about the efficiency of e-banking services offered by commercial banks : an empirical study

Jain, Dhiraj; Dashora, Deepti - In: Praj̄nȧn : journal of social and management sciences 42 (2013) 1, pp. 65-81

Persistent link: https://www.econbiz.de/10010198254

Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks

Kumbhar, Vijay M. - 2012

The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...

Persistent link: https://www.econbiz.de/10013113349

An Empirical Analysis of Satisfaction of Selected Customers Availing ATM Services of ICICI Bank

Pahwa, Manvinder Singh - 2012

respondent organization, i.e., ICICI Bank have been contacted to measure their satisfaction level with regard to the ATM facility …

Persistent link: https://www.econbiz.de/10013105276

Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry : moderating effects of gender

Teeroovengadum, Viraiyan - In: European business review 34 (2022) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10013164641

Customers’ Satisfaction Towards Online Banking – An Analysis

Regi, S. Bulomine - 2019

Purpose – The purpose of this paper is to find out whether the online banking customers have satisfied towards online banking services and its process. A comprehensive review of academic and professional literature indicates that online baking provides useful services and quick services to...

Persistent link: https://www.econbiz.de/10012895894

Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China

Simmers, Christina S.; Rast, Rebecca; Schaefer, Allen D.; … - In: Services marketing quarterly 43 (2022) 2, pp. 226-239

Persistent link: https://www.econbiz.de/10013178036

Bank Customers’ Annotations Regarding Banking Services

Singhal, Parmod Kumar - 2020

bank offered them all financial inclusion schemes and employees motivate them to use the banking services …

Persistent link: https://www.econbiz.de/10012828271

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