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Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.; Ponnaiyan, Subramaniam; ElMelegy, … - In: Quality management journal : QMJ 29 (2022) 2, pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
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Youth preferences for fast food industry : a conjoint approach
Saxena, Noopur; Taneja, Mayur - In: International journal of public sector performance … 6 (2020) 4, pp. 456-466
Persistent link: https://www.econbiz.de/10012516815
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Brand prestige and the mediating role of word of mouth in the fast food industry
Jalal Rajeh Hanaysha; Pech, Richard Jan - In: Global business review 19 (2018) 6, pp. 1494-1514
Persistent link: https://www.econbiz.de/10011982837
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Perceived price as antecedent of satisfaction and loyalty : learn from fast food multinational restaurants in Indonesia
Syah, Tantri Yanuar Rahmat; Alimwidodo, Patrick Christian; … - In: Central European business review : CEBR 11 (2022) 4, pp. 63-84
Persistent link: https://www.econbiz.de/10013457318
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How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang; Kim, Kyungmin - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
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Satisfaction and revisit intentions at fast food restaurants
Rajput, Amer; Gahfoor, Raja Zohaib - In: Future Business Journal 6 (2020) 13, pp. 1-12
This study is to identify the positive association of food quality, restaurant service quality, physical environment … quality, and customer satisfaction with revisit intention of customers at fast food restaurants. Additionally, word of mouth … food restaurants. Data were collected through a questionnaire survey from 433 customers of fast food restaurants through …
Persistent link: https://www.econbiz.de/10012308409
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Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key; Min, Hyesung - In: Benchmarking : an international journal ; BIJ 20 (2013) 2, pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
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The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza; Rizzuto, Daniela - In: International journal of quality & reliability management 30 (2013) 7, pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
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Revisiting customers' perception of service quality in fast food restaurants
Namin, Aidin - In: Journal of retailing and consumer services 34 (2017), pp. 70-81
Persistent link: https://www.econbiz.de/10011628999
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Investigating the antecedents of African fast food customers' loyalty : a self-congruity perspective
Shamah, Rania A. M.; Mason, Michela C.; Moretti, Andrea; … - In: Journal of business research : JBR 86 (2018), pp. 446-456
Persistent link: https://www.econbiz.de/10011855373