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The adoption of Customer Relationship Management (CRM) : an empirical study on Iranian firms
Keramati, Abbas; Zavareh, Javad Toufighi; Ellioon, A.; … - In: International journal of electronic customer … 1 (2007/08) 4, pp. 354-373
Persistent link: https://www.econbiz.de/10003754381
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Customer relationship management and performance, a resource-based view of Iranian internet service industry
Keramati, Abbas; Mehrabi, Hamed; Mojir, Navid; … - In: International journal of electronic customer … 3 (2009) 2, pp. 103-120
Persistent link: https://www.econbiz.de/10003850192
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A hybrid GA-ant colony approach for exploring the relationship between IT and firm performance
Azadeh, Mohammad Ali; Keramati, Abbas; Panahi, Hadi - In: International journal of business information systems : … 4 (2009) 5, pp. 542-563
Persistent link: https://www.econbiz.de/10003879574
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Exploring the relationship between use of information technology in total quality management and SMEs performance using canonical correlation analysis : a survey on Swedish car par...
Keramati, Abbas; Albadvi, Amir - In: International journal of information technology and … 8 (2009) 4, pp. 442-462
Persistent link: https://www.econbiz.de/10003895844
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Customer relationship management activities in e-banking : the case of Iranian banks
Keramati, Abbas; Farshid, Mana; Salehi-Sangari, Esmail; … - In: International journal of electronic customer … 3 (2009) 3, pp. 207-235
Persistent link: https://www.econbiz.de/10003897763
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A process-oriented perspective on customer relationship management and organizational performance : an empirical investigation
Keramati, Abbas; Mehrabi, Hamed; Mojir, Navid - In: Industrial marketing management : the international … 39 (2010) 7, pp. 1170-1185
Persistent link: https://www.econbiz.de/10008668690
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A hierarchical structure to evaluate risk of customer relationship management (CRM) projects
Keramati, Abbas; Nazari-Shirkouhi, Salman; Moshki, H.; … - In: International journal of electronic customer … 4 (2010) 2, pp. 97-124
Persistent link: https://www.econbiz.de/10003974001
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The adoption of mobile payment : a descriptive study on Iranian customers
Keramati, Abbas; Taeb, Rose; Larijani, Arad Mousavi - In: International journal of electronic customer … 4 (2010) 3, pp. 264-279
Persistent link: https://www.econbiz.de/10008826196
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An innovative model of business management in knowledge-based organisations : the case of the business incubators
Soltanifar, Ehsan; Keramati, Abbas; Moshki, Rahele - In: International journal of business innovation and research 6 (2012) 5, pp. 573-596
Persistent link: https://www.econbiz.de/10009579998
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A combinative model of behavioural and technical factors affecting "Mobile"-payment services adoption : an empirical study
Keramati, Abbas; Taeb, Rose; Larijani, Arad Mousavi; … - In: The service industries journal 32 (2012) 9, pp. 1489-1504
Persistent link: https://www.econbiz.de/10009580108