Mishra, Dibya Nandan; Panda, Rajeev Kumar - In: Journal of Hospitality and Tourism Insights 6 (2022) 5, pp. 2433-2461
Purpose This research examines the role of a therapist’s attributes, namely, expertise, sociability, likability and mind-set similarity, in building trust, satisfaction and commitment amongst visitors in Indian wellness resorts and hotels. Design/methodology/approach The text mining approach...