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Museum experience and its impa...
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41
The Effects of Digitalization on Customer Experience
Rekettye, Gábor
;
Rekettye, Gábor
-
2019
must understand how the customer decision journey has changed and they have to map and explore those new
touchpoints
, which …
Persistent link: https://www.econbiz.de/10012141512
Saved in:
42
Solving the crisis of immediacy : how digital technology can transform the customer experience
Parise, Salvatore
;
Guinan, Patricia J.
;
Kafka, Ron
- In:
Business horizons
59
(
2016
)
4
,
pp. 411-420
Persistent link: https://www.econbiz.de/10011514824
Saved in:
43
Designing satisfying service encounters : website versus store
touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
44
Managing the structure of tourism experiences : foundations for tourism design
Stienmetz, Jason
;
Kim, Jeongmi
;
Xiang, Zheng
; …
- In:
Journal of destination marketing & management
19
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012548515
Saved in:
45
Seamless experience in the context of omnichannel shopping : scale development and empirical validation
Chang, Ya Ping
;
Li, Jingwen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-20
Persistent link: https://www.econbiz.de/10013209581
Saved in:
46
Railway stations multi-situational experiences' offer : a
touchpoints
approach
Paquier, Marie-Catherine
;
Deparis, Martine
;
El Euch …
- In:
Revue d'économie régionale & urbaine : RERU
(
2021
)
4
,
pp. 713-740
Persistent link: https://www.econbiz.de/10012806383
Saved in:
47
Moving the customer experience field forward : introducing the
touchpoints
, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
48
Here today, gone tomorrow? : mapping and modeling the pop-up retail customer journey
Rudkowski, Janice
;
Heney, Chelsea
;
Yu, Hong
;
Sedlezky, Sean
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-25
Persistent link: https://www.econbiz.de/10012238304
Saved in:
49
Strategic touchpoint management: how luxury brands can successfully attract millennials
Haug, Lara
-
2020
Persistent link: https://www.econbiz.de/10012221776
Saved in:
50
The effects of digitalization on customer experience
Rekettye, Gabor
;
Rekettye, Gábor
- In:
Proceedings of the ENTRENOVA - ENTerprise REsearch …
5
(
2019
)
1
,
pp. 414-420
must understand how the customer decision journey has changed and they have to map and explore those new
touchpoints
, which …
Persistent link: https://www.econbiz.de/10012227871
Saved in:
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