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Buyer perceptions of corporate...
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Consumer behaviour
13
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12
Relationship marketing
9
Dienstleistung
7
Finland
7
Finnland
7
Beziehungsmarketing
6
Brand management
6
Markenführung
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Product quality
6
Produktqualität
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4
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Perceived justice
2
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Language
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English
36
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18
Swedish
1
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Liljander, Veronica
52
Gummerus, Johanna
13
Polsa, Pia
9
Strandvik, Tore
9
Riel, Allard C. R. van
6
van Riel, Allard
6
Streukens, Sandra
4
Söderlund, Magnus
4
Lemmink, Jos
3
Pihlström, Minna
3
Pura, Minna
3
Semeijn, Janjaap
3
Sepp, Marianne
3
Weman, Emil
3
Forsberg, Kim
2
Lipkin, Michaela
2
Lundqvist, Anna
2
Nordman, Jan
2
Oikarinen, Eeva-Liisa
2
Riel, Allard C.R. van
2
Roos, Inger
2
Sarasvuo, Sonja
2
Solja, Eeva
2
van Riel, Allard C.R.
2
Bergenwall, Maria
1
Bo Edvardsson and Professor Anders Gustafsson, Professor
1
Coulter, Keith S.
1
Forsberg, K.
1
Fougère, Martin
1
Frig, Meri
1
Gillberg, Filippa
1
Grym, Jori
1
Helenius, Jari H.
1
Hellman, Pia
1
Jurriens, Petra
1
Kovalchuk, Marina
1
Leverin, Andreas
1
Liljander, V.
1
Mattsson, Jan
1
Polsa, P.
1
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Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
1
Svenska Handelshögskolan <Helsinki>
1
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Meddelanden från Svenska Handelshögskolan
8
Journal of retailing and consumer services
4
Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
International journal of service industry management : IJSIM
2
Journal of Services Marketing
2
Journal of business ethics : JOBE
2
Journal of marketing management : MM
2
Management research review
2
Psychology & marketing
2
The journal of brand management : an international journal
2
The journal of business & industrial marketing
2
The journal of services marketing
2
Advances in electronic marketing
1
Contemporary research in e-marketing ; 1
1
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Ekonomi och samhälle
1
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
1
Electronic Services
1
Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
1
International Journal of Bank Marketing
1
International Journal of E-Business Research (IJEBR)
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of internet marketing and advertising : IJIMA
1
Journal of Business & Industrial Marketing
1
Journal of Product & Brand Management
1
Journal of Service Management
1
Journal of business research : JBR
1
Journal of service management
1
Management Research Review
1
Managing service quality : MSQ ; an international journal
1
Nordic journal of business : NJB
1
Psychology & Marketing
1
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
1
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
1
Research memorandum / METEOR
1
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ECONIS (ZBW)
26
OLC EcoSci
15
Other ZBW resources
8
USB Cologne (EcoSocSci)
4
RePEc
2
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1
The importance of internal relationship marketing for external relationship success
Liljander, Veronica
- In:
Relationship marketing : gaining competitive advantage …
,
(pp. 161-192)
.
2000
Persistent link: https://www.econbiz.de/10001456714
Saved in:
2
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
Saved in:
3
Introducing deserved service and equity into service quality models
Liljander, Veronica
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 143-169)
.
1995
Persistent link: https://www.econbiz.de/10001288145
Saved in:
4
Är tjänstekvalitet skillnaden mellan förväntningar och upplevelse?
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10000836232
Saved in:
5
The relation between service quality, satisfaction and intentions
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136347
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6
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136351
Saved in:
7
Modelling consumer responses to an apparel store brand : store image as a risk reducer
Liljander, Veronica
;
Polsa, Pia
;
Riel, Allard C. R. van
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 281-290
Persistent link: https://www.econbiz.de/10003864541
Saved in:
8
Do mobile CRM services appeal to loyalty program customers?
Liljander, Veronica
;
Polsa, Pia
;
Forsberg, Kim
- In:
Emergent strategies for e-business processes, services, …
,
(pp. 59-76)
.
2009
Persistent link: https://www.econbiz.de/10003950306
Saved in:
9
EU deregulation and dealer-supplier relations in automotive distribution
Riel, Allard C. R. van
;
Liljander, Veronica
;
Semeijn, …
- In:
The journal of business & industrial marketing
26
(
2011
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10009009729
Saved in:
10
The impact of storytelling on the consumer brand experience : the case of a firm-originated story
Lundqvist, Anna
;
Liljander, Veronica
;
Gummerus, Johanna
; …
- In:
The journal of brand management : an international journal
20
(
2012/13
)
4
,
pp. 283-297
Persistent link: https://www.econbiz.de/10009729357
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