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ISS-QUAL : a measure of service quality for the information systems function
Miller, Robert E.; Hardgrave, Bill C.; Jones, Thomas W. - In: Information systems management 30 (2013) 3, pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
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The roles of customer orientation and employee orientation contribute to service quality and new service success
Trongpanich, Wannee; Kanchana Sukanthasirikul - In: Journal of international business and economics : JIBE 14 (2014) 2, pp. 37-46
Persistent link: https://www.econbiz.de/10010407294
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Services research in tourism : advocating the integration of the supplier side
Zehrer, Anita; Muskat, Birgit; Muskat, Matthias - In: Journal of vacation marketing : an international journal 20 (2014) 4, pp. 353-363
Persistent link: https://www.econbiz.de/10010421437
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Cross-border comparative studies of service quality and consumer satisfaction : some empirical results
Wu, Ming-Lu - In: Eurasian business review 4 (2014) 1, pp. 89-106
Persistent link: https://www.econbiz.de/10010493674
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Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando; Corbò, Michele - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
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A typology of customer variability and employee variability in service industries
Yang, Ching-chow; Cheng, Lai-yu; Lin, Chiuhsiang Joe - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
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Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh; Zolfagharian, Mohammadali; Iyer, Pramod - In: Journal of strategic marketing 29 (2021) 8, pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
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Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin; Narvaez-Zuñiga, Claudio … - In: International journal of productivity and quality … 35 (2022) 4, pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
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Designing a user-centred public transportation services : an integrated quality service systems approach
Suzianti, Amalia; Nadhira Dhana Shafira - In: International journal of agile systems and management : … 14 (2021) 3, pp. 438-466
Persistent link: https://www.econbiz.de/10012668311
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Relational bonds, customer engagement, and service quality
Chang, Chia-Wen; Huang, Heng-Chiang; Wang, Shih-Ju; Lee, Han - In: The service industries journal 41 (2021) 5/6, pp. 330-354
Persistent link: https://www.econbiz.de/10012498577