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action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we …

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Stuttgart : Matthaes; 1938-1945: Köln : Internat. …; … - 70.1938 - 77.1945,4(Apr.); 81.1949 - 125.1993

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Mattila, Anna S.; Gao, Yixing - In: International journal of revenue management : IJRM 9 (2016) 2/3, pp. 175-185

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Düsseldorf : BBG Consulting; 1990-[?]: Düsseldorf : BBG; … - 1990(1991) - 1994(1995); 1995/96(1996); 1997 - 2006; …

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Eckardt, Sven; Weber, Christoph; Voß, Alfred - In: Nachhaltiger Konsum : auf dem Weg zur …, (pp. 425-431). 2002

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