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An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective

Shareel, Mahumd Akhter; Archer, Norman P.; Dwivedi, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 339-354

Persistent link: https://www.econbiz.de/10011300186

Service quality parameters for mobile government services in India

Chanana, Lovneesh; Agrawal, Rajat; Punia, Devendra Kumar - In: Global business review 17 (2016) 1, pp. 136-146

Persistent link: https://www.econbiz.de/10011558006

Improving service quality, accountability and transparency of local government : the intervening role of information technology governance

Sofyani, Hafiez; Riyadh, Hosam Alden; Fahlevi, Heru - In: Cogent business & management 7 (2020) 1, pp. 1-20

information technology (IT) on the service quality, accountability, and transparency through effective IT governance (ITG) as an …

Persistent link: https://www.econbiz.de/10012625031

Role of citizens' knowledge about e-governance initiatives in framing citizens' satisfaction

Naik, Shubhanshu; Tapas, Poornima; Srivastava, Mallika - In: International journal of public sector performance … 8 (2021) 1/2, pp. 84-102

Persistent link: https://www.econbiz.de/10012696734

E-government services quality and citizens' satisfaction : a multi-criteria satisfaction analysis of TAXISnet information system in Greece

Skordoulis, Michalis; Alasonas, Panteleimon; … - In: International journal of productivity and quality … 22 (2017) 1, pp. 82-100

Persistent link: https://www.econbiz.de/10011855873

Citizen centric assessment framework for e-governance services quality

Singh, Vinay; Singh, Garima - In: International journal of business information systems : … 27 (2018) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10011849238

The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality

Nawafleh, Sahem - In: International journal of public sector performance … 6 (2020) 1, pp. 17-35

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Learning to Connect : A Training Model for Public Sector on Advanced E-Government Services and Inter-Organizational Cooperation

Casalino, Nunzio - 2014

Accomplishing interoperability among public information systems is a complex task not only by the variety of technological specifications and by the nature of the organisations in which the systems are implemented, but also because a detailed evaluation and analysis of the multiple aspects...

Persistent link: https://www.econbiz.de/10014037072

Identity and verification in the digital age : where we are today and what the future could hold

Poole, David - In: Journal of payments strategy & systems 10 (2016/2017) 4, pp. 383-388

Persistent link: https://www.econbiz.de/10011698640

Health service delivery in developing countries : a different perception

Saikia, Brajendra - In: International journal of economic policy in emerging … 7 (2014) 2, pp. 175-186

Persistent link: https://www.econbiz.de/10010531266