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Customer experience in shared economy : recommendations for companies

Machala, Jan - In: Trends economics and management 14 (2020) 35, pp. 73-78

Purpose of the article: This article aims to identify the perception of customers in the shared economy, specifically their customer experience with Uber, Bolt and Airbnb, and then evaluate what these companies stand out for or what their deficiencies are, and formulate recommendations for them....

Persistent link: https://www.econbiz.de/10012319020

Critical success factors in the sharing economy : a customer perspective

Huang, Shiu-Li; Kuo, Ming-Yen - In: Service business 14 (2020) 4, pp. 553-576

Persistent link: https://www.econbiz.de/10012417971

Experiencing P2P accommodations : anecdotes from Chinese customers

Lyu, Jing; Li, Mimi; Law, Chun Hung Roberts - In: International journal of hospitality management 77 (2019), pp. 323-332

Persistent link: https://www.econbiz.de/10011988585

When love takes over : boosting love towards Airbnb brand

Foroudi, Pantea; Palazzo, Maria; Sabina, Karanikosova - In: Corporate reputation review 26 (2023) 4, pp. 264-278

Persistent link: https://www.econbiz.de/10014435198

Collaborative consumption continuance : a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services

Lim, Weng Marc; Gupta, Gaurav; Biswas, Baidyanath; … - In: Electronic markets : EM ; the international journal of … 32 (2022) 3, pp. 1463-1484

Persistent link: https://www.econbiz.de/10013463454

Customer brand engagement and co-production : an examination of key boundary conditions in the sharing economy

Casidy, Riza; Leckie, Civilai; Nyadzayo, Munyaradzi; … - In: European journal of marketing 56 (2022) 10, pp. 2594-2621

Persistent link: https://www.econbiz.de/10013457378

Moderating effect of trust on customer return intention formation in peer-to-peer sharing accommodation

Ye, Shun; Chen, Siyu; Paek, Soyon - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 2, pp. 328-353

Persistent link: https://www.econbiz.de/10014230017

Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms

Wu, Luorong; Liu, Qing; Ma, Shihan; Hanks, Lydia - In: International journal of contemporary hospitality management 35 (2023) 4, pp. 1332-1375

Persistent link: https://www.econbiz.de/10014280782

Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? : empirical insights from B2B platform economy

Belhadi, Amine; Kamble, Sachin S.; Benkhati, Imane; … - In: Journal of business research : JBR 156 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10013534277

Hierarchal formation of trust on peer-to-peer lodging platforms

Luo, Yi; Tang, Liang; Kim, Eojina; Wang, Xi - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 7, pp. 1384-1410

Persistent link: https://www.econbiz.de/10013387405