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Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? : empirical insights from B2B platform economy
Belhadi, Amine; Kamble, Sachin S.; Benkhati, Imane; … - In: Journal of business research : JBR 156 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013534277
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Customer brand engagement and co-production : an examination of key boundary conditions in the sharing economy
Casidy, Riza; Leckie, Civilai; Nyadzayo, Munyaradzi; … - In: European journal of marketing 56 (2022) 10, pp. 2594-2621
Persistent link: https://www.econbiz.de/10013457378
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Collaborative consumption continuance : a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services
Lim, Weng Marc; Gupta, Gaurav; Biswas, Baidyanath; … - In: Electronic markets : EM ; the international journal of … 32 (2022) 3, pp. 1463-1484
Persistent link: https://www.econbiz.de/10013463454
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Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong; Liu, Qing; Ma, Shihan; Hanks, Lydia - In: International journal of contemporary hospitality management 35 (2023) 4, pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
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When love takes over : boosting love towards Airbnb brand
Foroudi, Pantea; Palazzo, Maria; Sabina, Karanikosova - In: Corporate reputation review 26 (2023) 4, pp. 264-278
Persistent link: https://www.econbiz.de/10014435198
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Moderating effect of trust on customer return intention formation in peer-to-peer sharing accommodation
Ye, Shun; Chen, Siyu; Paek, Soyon - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 2, pp. 328-353
Persistent link: https://www.econbiz.de/10014230017
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Customer misbehavior in access-based mobility services : an examination of prevention strategies
Pieper, Nadine; Woisetschläger, David - In: Journal of business research : JBR 171 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
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Peer-to-peer marketplaces : a study on consumer purchase behavior
Ampountolas, Apostolos - In: Journal of hospitality and tourism insights 2 (2019) 1, pp. 37-54
Persistent link: https://www.econbiz.de/10012003072
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Sharing
Belk, Russell W. - In: Journal of consumer research : JCR ; an … 36 (2009/10) 5, pp. 715-734
Persistent link: https://www.econbiz.de/10003945087
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Moderating effect of cultural values on decision making of gift-giving from a perspective of self-congruity theory : an empirical study from Chinese context
Liu, ShiXiong; Lu, YanXiong; Liang, QiuPing; Wei, ErYue - In: The journal of consumer marketing 27 (2010) 7, pp. 604-614
Persistent link: https://www.econbiz.de/10008772817