//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The learning organisation, ser...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
20,638
Dienstleistungsqualität
20,622
Customer satisfaction
13,741
Kundenzufriedenheit
13,605
Lernende Organisation
12,333
Learning organization
12,279
Ghana
10,342
Konsumentenverhalten
8,174
Consumer behaviour
8,168
Telekommunikation
7,825
Beziehungsmarketing
7,304
Relationship marketing
7,287
Telecommunications
7,188
Wettbewerbsvorteil
6,974
Mobilkommunikation
6,887
Mobile communications
6,818
Competitive advantage
6,575
Theorie
4,952
Theory
4,888
USA
4,186
United States
4,078
Deutschland
3,984
Wissensmanagement
3,873
Knowledge management
3,711
Germany
3,690
Innovation
3,487
Qualitätsmanagement
3,112
Quality management
2,997
Telekommunikationssektor
2,710
Telecommunications industry
2,697
Unternehmenserfolg
2,671
Firm performance
2,621
Wissenstransfer
2,515
Lernprozess
2,511
Knowledge transfer
2,509
Learning process
2,506
Wirtschaftsprüfung
2,501
Financial audit
2,495
Strategisches Management
2,422
Innovationsmanagement
2,337
more ...
less ...
Online availability
All
Undetermined
20,156
Free
17,053
Type of publication
All
Article
48,204
Book / Working Paper
28,012
Journal
442
Other
40
Type of publication (narrower categories)
All
Article in journal
38,227
Aufsatz in Zeitschrift
38,227
Graue Literatur
6,930
Non-commercial literature
6,930
Aufsatz im Buch
6,555
Book section
6,555
Working Paper
5,102
Arbeitspapier
4,586
Hochschulschrift
2,599
Thesis
1,975
Collection of articles of several authors
1,597
Sammelwerk
1,597
Case study
1,130
Fallstudie
1,130
Aufsatzsammlung
787
Amtsdruckschrift
722
Government document
722
Konferenzschrift
641
Conference paper
520
Konferenzbeitrag
520
Bibliografie enthalten
444
Bibliography included
444
Dissertation u.a. Prüfungsschriften
414
Conference proceedings
410
Article
397
Statistik
215
Reprint
197
Statistics
173
Collection of articles written by one author
162
Sammlung
162
No longer published / No longer aquired
156
Lehrbuch
145
Textbook
128
Forschungsbericht
119
Ratgeber
118
Guidebook
108
Advisory report
77
Gutachten
77
Bibliografie
74
Handbook
71
more ...
less ...
Language
All
English
64,109
German
7,982
Undetermined
3,692
French
432
Spanish
208
Italian
133
Russian
80
Polish
59
Portuguese
45
Dutch
33
Swedish
23
Hungarian
20
Danish
19
Romanian
19
Lithuanian
15
Finnish
13
Czech
10
Slovak
10
Serbian
9
Croatian
7
Norwegian
5
Slovenian
5
Armenian
4
Indonesian
4
Ukrainian
4
Arabic
3
Azerbaijani
3
Malay (macrolanguage)
3
Bosnian
2
Valencian
2
Irish
2
Turkish
2
Uzbek
2
Afrikaans
1
Bulgarian
1
Estonian
1
Hebrew
1
Kalaallisut
1
Kazakh
1
Latvian
1
more ...
less ...
Author
All
Press, World Trade
174
Asongu, Simplice
92
Han, Heesup
79
Udry, Christopher
78
Siciliani, Luigi
76
Bruhn, Manfred
74
Haucap, Justus
74
Osei, Robert Darko
74
Sutherland, Ewan
72
Knieps, Günter
69
Homburg, Christian
67
Usman, Osly
65
Karlan, Dean
61
Kruse, Jörn
61
Gerpott, Torsten J.
58
Mattila, Anna S.
54
Madden, Gary
53
Propper, Carol
53
Aryeetey, Ernest
52
Straume, Odd Rune
52
Fafchamps, Marcel
51
Hinson, Robert
50
Ackah, Charles
49
Strobl, Eric
48
Valletti, Tommaso M.
48
Blunch, Niels-Hugo
47
Prybutok, Victor R.
47
Bauer, Hans H.
46
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Görg, Holger
42
Madhani, Pankaj M.
42
Bohlin, Erik
41
Diao, Xinshen
41
Mittal, Vikas
40
Whalley, Jason
40
Ewusi, Kodwo
39
Svensson, Göran
39
Teal, Francis J.
39
Welfens, Paul J. J.
39
more ...
less ...
Institution
All
National Bureau of Economic Research
265
IGI Global
187
OECD
156
World Bank
124
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
116
Springer Fachmedien Wiesbaden
98
International Monetary Fund
74
Europäische Kommission
59
International Monetary Fund (IMF)
57
Edward Elgar Publishing
52
World Bank Group
48
Organisation for Economic Co-operation and Development
46
Verlag Dr. Kovač
36
International Telecommunications Society
32
Weltbank
32
International Labour Organization (ILO), United Nations
30
Ghana / Statistical Service
29
Ghana
26
Monopolkommission
23
Internationale Fernmelde-Union
22
Internationaler Währungsfonds
22
World Institute for Development Economic Research (UNU/WIDER), United Nations University
18
Hochschulrektorenkonferenz
17
Friedrich-Ebert-Stiftung
16
Université Paris-Dauphine (Paris IX)
16
World Institute for Development Economics Research
16
Internationales Arbeitsamt
15
Nomos Verlagsgesellschaft
15
Books on Demand GmbH <Norderstedt>
14
Devlet İstatistik Enstitüsü
14
HAL
14
Münchner Kreis
14
University of Ghana
14
Centre for Policy Analysis <Accra>
13
Centre for the Study of African Economies
13
Deutschland / Bundeswehr / Universität Hamburg
13
Erasmus Research Institute of Management
13
Frankreich / Secrétariat aux Affaires Etrangères Chargé de la Coopération
13
Frankreich / Société Centrale pour l'Equipement du Territoire Coopération
13
Springer-Verlag GmbH
13
more ...
less ...
Published in...
All
Journal of business research : JBR
751
Telecommunications policy : the international journal of digital economy, data sciences and new media
663
Journal of retailing and consumer services
591
International journal of hospitality management
578
The service industries journal
416
SpringerLink / Bücher
347
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
310
The journal of services marketing
282
Technological forecasting & social change : an international journal
279
Cogent business & management
264
NBER working paper series
263
Tourism management : research, policies, practice
261
Industrial marketing management : the international journal for industrial and high-tech firms
260
Working paper / National Bureau of Economic Research, Inc.
241
International journal of contemporary hospitality management
232
NBER Working Paper
227
Journal of travel and tourism marketing
216
Journal of hospitality marketing & management
206
Journal of knowledge management
199
Journal of air transport management
183
Auditing : a journal of practice & theory
178
The learning organization : TLO ; the international journal of critical studies in organizational learning
174
Services marketing quarterly
169
The TQM journal : the international review of organizational improvement
169
Management science : journal of the Institute for Operations Research and the Management Sciences
160
Policy research working paper : WPS
156
International journal of productivity and quality management : IJPQM
155
Information economics and policy : IEP
154
International journal of production economics
154
Service business
153
Discussion paper series / IZA
148
Journal of service research : JSR
147
Strategic management journal
142
World Bank E-Library Archive
142
Journal of strategic marketing
140
International journal of quality & reliability management
136
International journal of services and operations management
134
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
133
The journal of business & industrial marketing
131
International journal of quality and service sciences
129
more ...
less ...
Source
All
ECONIS (ZBW)
71,190
RePEc
2,296
USB Cologne (EcoSocSci)
1,816
EconStor
1,016
BASE
225
Other ZBW resources
67
OLC EcoSci
45
USB Cologne (business full texts)
35
ArchiDok
8
more ...
less ...
Showing
1
-
10
of
76,698
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A gap analysis of customer perceptions and expectations of service quality amongst mobile telephony companies in
Ghana
Puni, Albert
;
Okoe, Abednego Feehi
;
Damnyag, John B.
- In:
Journal of management and strategy : JMS
5
(
2014
)
3
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010440692
Saved in:
2
An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa
;
Sonali Singh
;
Mahajan, Renuka
- In:
International journal of product development : IJPD
23
(
2019
)
2/3
,
pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
Saved in:
3
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
4
Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda
Manyaga, Fawz
;
Hacıoğlu, Ümit
-
2021
Persistent link: https://www.econbiz.de/10012659314
Saved in:
5
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
6
The quality of mobile phone services provided by Romanian operators, from consumers' perspective
Pleşea, Doru Alexandru
;
Sârbu, Roxana
;
Kato, Zoltan
- In:
Amfiteatru economic : an economic and business research …
15
(
2013
)
34
,
pp. 312-326
Persistent link: https://www.econbiz.de/10010343785
Saved in:
7
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
8
The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal
;
Al-Karaghouli, Wafi
;
Minov, Stanimir
; …
- In:
Information systems management
37
(
2020
)
1
,
pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
Saved in:
9
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
Saved in:
10
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->