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51
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
52
Mediating role of customer experience between innovation and performance : a study of Quick Service Restaurants (QSRs)
Singh, Rajesh
;
Sarangal, Rajani Kumari
;
Sharma, Priyanka
- In:
Enlightening tourism : ET ; a pathmaking journal
10
(
2020
)
2
,
pp. 239-269
Persistent link: https://www.econbiz.de/10012583749
Saved in:
53
Creative innovation in gastronomy services
Cordeiro, Cheryl Marie
;
Hal, Jaap W. van
- In:
European review of service economics and management
(
2022
)
1/13
,
pp. 177-188
Persistent link: https://www.econbiz.de/10013253137
Saved in:
54
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
55
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
56
Embracing "tangibles" in restaurants to establish service performance : a marketing strategy to sustain competitiveness
Nanda, Shashi
;
Khandai, Sujata
;
Bhatia, Archana
- In:
Indian journal of economics & business : IJEB
18
(
2019
)
1
,
pp. 209-218
Persistent link: https://www.econbiz.de/10012666224
Saved in:
57
AI and robotics in the European restaurant sector : assessing potentials for process innovation in a high-contact service industry
Blöcher, Katharina
;
Alt, Rainer
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 529-551
Persistent link: https://www.econbiz.de/10012666406
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58
Technological disruptions in restaurant services : impact of innovations and delivery services
Khan, Mahmood A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 715-732
Persistent link: https://www.econbiz.de/10012230357
Saved in:
59
At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
66
(
2019
)
10
,
pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
Saved in:
60
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
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