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Unraveling paradoxical tension...
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International journal of production economics
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Service customization in turbulent environments : service business models and knowledge integration to create capability-based switching costs
Frank, Alejandro Germán
;
Mendes, Glauco H. de Souza
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013206396
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Gamification in the customer journey : a conceptual model and future research opportunities
Silva, Jorge Henrique de Oliveira
;
Mendes, Glauco H. de …
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 352-386
Persistent link: https://www.econbiz.de/10014302338
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Consumer behavioral intention to use restaurant, concert and education services online during and after the COVID-19 pandemic : evidence from Brazil
Silva, Jorge H. O.
;
Favoretto, Camila
;
Amancio, Igor Roberto
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 504-523
Persistent link: https://www.econbiz.de/10013361640
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Dawn of digital roadmapping
Oliveira, Maicon Gouvea
;
Phaal, Robert
;
Mendes, Glauco …
- In:
Research-technology management : RTM
66
(
2023
)
1
,
pp. 41-52
Persistent link: https://www.econbiz.de/10013483424
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5
Service innovation in medical device manufacturers : does the digitalization matter?
Smania, Guilherme Sales
;
Mendes, Glauco Henrique de Sousa
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 578-593
Persistent link: https://www.econbiz.de/10013165195
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Industry 4.0 technology provision : the moderating role of supply chain partners to support technology providers
Benitez, Guilherme Brittes
;
Ferreira-Lima, Mateus
; …
- In:
Supply chain management
27
(
2022
)
1
,
pp. 89-112
Persistent link: https://www.econbiz.de/10012798057
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7
The four smarts of Industry 4.0 : evolution of ten years of research and future perspectives
Meindl, Benjamin
;
Ayala, Néstor Fabián
;
Mendonça, Joana
- In:
Technological forecasting & social change : an …
168
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012802412
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8
Capabilities supporting digital servitization : a multi-actor perspective
Marcon, Érico
;
Marcon, Arthur
;
Ayala, Néstor Fabián
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 97-116
Persistent link: https://www.econbiz.de/10013255686
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9
Industry 4.0 innovation ecosystems : an evolutionary perspective on value cocreation
Benitez, Guilherme Brittes
;
Ayala, Néstor Fabián
; …
- In:
International journal of production economics
228
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012303808
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10
The contribution of IT-leveraging capability for collaborative product development with suppliers
Ayala, Néstor Fabián
;
Le Dain, Marie Anne
;
Merminod, …
- In:
The journal of strategic information systems : …
29
(
2020
)
3
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pp. 1-17
Persistent link: https://www.econbiz.de/10012301201
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