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Measuring customer service in a private hospital
Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
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Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry
Sadeh, Ehsan; Garkaz, Mansour - In: Journal of travel and tourism marketing 36 (2019) 2, pp. 253-267
Persistent link: https://www.econbiz.de/10012179396
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The effect of fQ model on patient's satisfaction in military hospitals in Jordan
Ajarmah, Balqees Salem; Hashem, Tareq N.; Swies, Rateb Jalil - In: International journal of productivity and quality … 20 (2017) 3, pp. 273-290
Persistent link: https://www.econbiz.de/10011751072
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Comparison of service quality between private and public hospitals : empirical evidences from Varanasi District in up
Singh, Preeti - In: Paradigm : the journal of Institute of Management Technology 17 (2013) 1/2, pp. 37-46
Persistent link: https://www.econbiz.de/10011759245
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Healthcare service quality in private hospitals of India : an empirical assessment from Jammu and Kashmir State
Raina, Shahid Hamid; Bhat, R. L. - In: World review of entrepreneurship, management and … 14 (2018) 3, pp. 406-416
Persistent link: https://www.econbiz.de/10011884397
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The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa; Sweis, Rateb J.; Saleh, Rawan; Suifan, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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Supply chain management and its effect on health care service quality : quantitative evidence from Jordanian private hospitals
Al-Saa'da, Raeeda Jamal; Taleb, Yara Khald Abu; … - In: Journal of management and strategy : JMS 4 (2013) 2, pp. 42-51
Persistent link: https://www.econbiz.de/10010227712
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Patient satisfaction mediates the influence of trust, service quality and hospital sharia compliance on patient loyalty in Sharia hospitals in Riau province from an Islamic perspec...
Wahyuningsih, Eny; Mariyanti, Tatik; Hatta, Zulhelmy M. - 2023
Persistent link: https://www.econbiz.de/10014480096
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Deploying Lean Six Sigma framework in a healthcare organisation : a case experience
Swarnakar, Vikas; Singh, A. R.; Tiwari, Anil Kr - In: International journal of six sigma and competitive … 13 (2021) 4, pp. 412-434
Persistent link: https://www.econbiz.de/10012990442