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Net Promoter Score and future...
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1
To recommend or not recommend is the question : does NPS predict word-of-mouth?
Schlosser, Ann
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 199-215
Persistent link: https://www.econbiz.de/10014584463
Saved in:
2
Playing when paying and what happens next : customer
satisfaction
and word-of-mouth intention in gambled price promotions
Akbari, Karl
;
Wagner, Udo
- In:
Schmalenbach journal of business research : SBUR
73
(
2021
)
2
,
pp. 243-271
Persistent link: https://www.econbiz.de/10012622905
Saved in:
3
Casino-induced
satisfaction
of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
4
Are promoters valuable customers? : an application of the net promoter scale to predict future customer spend
Mecredy, Philip
;
Wright, Malcolm J.
;
Feetham, Pamela
- In:
Australasian marketing journal
26
(
2018
)
1
,
pp. 3-9
Persistent link: https://www.econbiz.de/10011880444
Saved in:
5
From research to action : enhancing Net Promoter Score utilization in managerial practice
Baehre, Sven
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 174-181
Persistent link: https://www.econbiz.de/10014584457
Saved in:
6
Taking the measure of Net Promoter Score : an assessment of construct and predictive
validity
Jaramillo, Susana
;
Deitz, George
;
Hansen, John D.
; …
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 278-302
Persistent link: https://www.econbiz.de/10014584481
Saved in:
7
Should Net Promoter Score be supplemented with other customer feedback metrics? : an empirical investigation of Net Promoter Score and emotions in the mobile phone industry
Müller, Steffen
;
Seiler, Roger
;
Völkle, Melanie
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 303-320
Persistent link: https://www.econbiz.de/10014584482
Saved in:
8
An empirical study of the relationship between perceived value and the Net Promoter Score : application to specialized retail chains
Maubisson, Laurent
;
Mencarelli, Rémi
;
Rivière, Arnaud
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 321-344
Persistent link: https://www.econbiz.de/10014584486
Saved in:
9
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
10
Social casinos : winning isn't everything
Barsky, Jonathan
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 71-85
Persistent link: https://www.econbiz.de/10012654041
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